Scaled, Digital Experience CSM

Varite, Inc

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Pay Rate Range: $25.00 - $31.06/hr. on W2
Remote role - candidates must be able to support Central/Mountain time zones
Duties:

Work collaboratively across a mixed specialty team to plan and execute Digital Events for 300+ customers centered around driving Adoption and Value
Network within the ecosystem to build cross-functional relationships to stay ahead of the curve on solution expertise, identifying guest speakers for events and speak confidently to solution knowledge.
Create and post digital content for use at scale by both Client's Customers and internal stakeholders that fosters community and encourages peer learning.
Deliver an exceptional customer experience through scaled, digital events by orchestrating the right internal speakers, creating engaging supporting content, and employing an entertaining presentation style .
Act as the voice of the customer internally at Client's sharing process improvements and product feedback into the internal ecosystem .
Shared management of an external inbox, facilitating conversations with customers over email, event follow-up, and promotions.
Report internally on event metrics, tying program performance to business strategy and creating value for customers within a given Solution or Solution Group

Skills:

2-4 years meaningful work experience in a strategic customer success role or related field.
A proactive, customer-facing mindset with a passion for driving customer success at scale.
Strong communication and interpersonal skills, with the ability to clearly articulate value to diverse audiences from practitioner to executive decision maker
Ability to prioritize, multi-task, and perform in a fast-paced environment.
Exceptional storytelling, organizational and presentation skills, both verbal and written, ability to engage a large audience in a compelling and authentic way.

Preferred Qualification:

Deep knowledge of Adobe software in digital marketing and/or digital media space, especially Adobe Experience Manager (AEM) and Adobe Journey Optimizer (B2B).
Adobe Certifications highly preferred
Proven experience presenting virtually to an audience of 300+
Comfortability using Microsoft Teams to conduct Webinars

Education:

Location	McLean, VA ( Remote)
Salary	$25–$31.06 Per Hour