Scheduler

Overview:

Join our team as a day shift, full-time Administration Scheduler in Albuquerque, NM. 

 

Why Join Us? 

 

Thrive in a People-First Environment and Make Healthcare Better 

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

• New Mexico Heart Institute has over 30 years of diagnostic, interventional, and preventive cardiovascular expertise. Our team of over 50 providers uses state-of-the-art technology, offering the latest treatment options for all types of heart and vascular conditions.

Responsibilities:

• Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications:

Job Requirements:

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Preferred Job Requirements:

• Associate’s Degree in a related field of study or higher in related field of study.
• A minimum of 2 years of experience working in a healthcare field/role or call center environment.
• 1 year of healthcare background/experience and/or call center experience.