Description
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
Summary:
To expedite the delivery of all cardiovascular tests by performing the details associated with overall office operations, mainly through the coordination and scheduling of tests.
Responsibilities:
1. Answers the telephone, gives information to callers, and routes calls appropriately to ensure that effective communication occurs. Utilizes clear and concise interpersonal skills to ensure the satisfaction of internal and external customers.
2. Schedules tests with all parties in a timely manner, coordinating the needs of patients, physicians and others as needed. Rotates into different cardiovascular scheduling areas as business needs requires.
3. Greets patients upon arrival to the department, verifies insurance coverage when necessary, obtains release information, answers questions and explains service steps to ensure patient satisfaction.
4. Assists with paperwork specific to any area in the cardiovascular division to include echo, vascular and nuclear cardiology.
5. Utilizes the Invision computer system or patient registration (dependant on scheduler's level of security) to access and enter patient demographics, verify insurance coverage, register patient, schedule diagnostic testing.
6. Obtains patient files and previous films from the warehouse and file room to prepare for testing on the following day. Sends out films to other facilities via Federal Express.
7. Obtains films and intervention/operative reports from referral facility if applicable.
8. Prepares and distributes all paperwork and copies of the daily master schedule to the appropriate areas of service line and other departments of the hospital.
9. Collects and collates billing requisitions and patient demographic sheets, which are then forwarded to the billing coordinator.
10. Assists with the tracking of catheterization films. Acquires test reports and films for the catheterization conference.
11. Mails pre-test instructions to outpatients and office practices to ensure an understanding of the testing procedure.
12. Fulfills all compliance responsibilities related to the position.
13. Performs other duties as assigned.
Requirements:
Required: Data entry and MS Word required.
Education: High School Diploma/GED
Minimum Experience: one year
Desired: Excellent communication skills, previous scheduling experience, background in cardiovascular testing.
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Danbury Hospital
Org Unit: 104
Department: Invasive Cardio Lab
Exempt: No
Salary Range: $18.13 - $34.50 Hourly