Calendar Management, Call Centers, Communication Skills, Computer Systems, Corporate Policies, Customer Support/Service, Customer Training, Detail Oriented, English Language, Equipment Maintenance/Repair, Maintain Compliance, Medical Records, Medical Treatment, Multilingual, Office Equipment, Presentation/Verbal Skills, Problem Solving Skills, Schedule Development, Spanish Language, Team Player, Telephone Skills, Time Management, Typing, Voice Mail, Work From Home, Writing Skills
Job Title: Scheduler – Bi Lingual English / Spanish
Full-Time - This is a remote/work from home role, however the candidate must be within commuting distance of Thousand Palms California for meetings and trainings.
Summary:Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments. Must be bi-lingual English and Spanish.
This is a remote/work from home role, however the candidate must be within commuting distance of Thousand Palms California for meetings and trainings.
Task:
- Answer telephone calls
- Return all voicemail and email messages in a professional manner using proper phone and email etiquette
- Take and relay messages
- Ability to understand and keep to instructions, whether oral or written
- Assist in other areas when needed
- Fax or email records
- Provide information to callers
- Transfer callers to correct destination
- Deal with queries from the customers
- Schedule appropriate appointments for exams, surgeries, medical procedures
- Effectively manage schedule and daily appointments
- Thoroughly enter client and patient information into computer system
- Maintain appointment diary either manually or electronically
- Monitor and maintain office equipment
- Tidy and maintain the scheduling area
- Update databases
- Perform other duties as assigned
Education and Experience:
- High School diploma, some college preferred
- Knowledge of computers and relevant software application
- Knowledge of customer service principles and practices
- Keyboard skills
- Some call center experience desired
Key Competencies:
- Must be friendly, outgoing, “people oriented.”
- Must be responsible for clocking in/out
- Dependable and timely attendance is required.
- Verbal and written communication skills
- Information management
- Attention to detail
- Initiative
Show willingness and use own discretion in taking appropriate steps to finding solutions to problems; present ideas to solutions
Willingness to work with others
Open to change; willing to perform tasking as assigned
- Practice professional customer service by treating the client with courtesy and respect at all times.
- Serve as “Ambassadors” for creating and maintaining goodwill for the company.
- Build rapport with clients and pets.
- Ability to effectively communicate and educate clients and answer non-medical questions.
- Reliability
- Stress tolerance
- Independence
Able and willing to perform task with little supervision
- Team Player
- Professional appearance required, scrubs are to be worn at all times and are furnished by the employee.
- Ensure compliance with all company policies, procedures, and guidelines
- Avoid gossip and treat co-workers with courtesy and respect at all times.
Other Qualifications:
- Must be able to work 40 + hours a week Monday thru Friday and Saturdays as scheduled 8am to 5pm
- Adhere to company policies and procedures
- Bi-lingual – Fluent in English and Spanish
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