Legal Entity Aultman Deuble Heart Vascular Hospital LLC Position Summary The scheduler accurately and completely schedules appointments and tests for patients. Department Summary CVC is a large cardiology group with over 20 physicians and 10 Advanced practice providers. We have 19 office locations across 7 counties. The Canton office is where the main centralized schedulers work out of. We schedule over 400 New patients a month. Schedulers schedule hospital follow-up appointments each day. The practice sees over 1600 patients weekly across all locations and providers. the majority of the time is spent on the telephone scheduling appointments. Qualifications High School Diploma or equivalent. Basic knowledge regarding insurance types. Skills Detail oriented. Adaptability to frequent interruptions and frequent changes in the daily routine. Work efficiently and accurately with frequent interruptions Able to prioritize and organize workload throughout the day. Excellent communication skills to communicate with a variety of clients in a professional and courteous manner. Must be able to work independently. Basic computer knowledge/skill. Responsibilities Expectations Answer phones in a professional, courteous, and friendly manner. Schedule office visits for all patients at all office locations. This consists of scheduling in proper time spot in computer, mailing new patient information and collecting necessary information from referring physicians. Collaborates daily with the Hospital Discharge Team for Follow-up Office Visit post discharge. Schedules appointments from recall and stand-by lists. Sends the Reminder call list and monitors daily returns on Reminder call responses from patients. Notifies necessary staff of urgent add-ons to the schedule. Collaborates with Clinical staff and Providers if patients need to be seen sooner then schedules allow. Uses appropriate forms. Returns call-backs promptly. Sends appointment reminder cards. Obtains NP information using appropriate NP form. Takes complete and accurate messages to include date and time of call, correct spelling and brief messages with the number to return the call. Uses correct form. Tracks Insurance Appeals and Grievances if necessary. Tracks and Monitor even distribution of New Patients among the Providers. Reporting it to a Clinical Manger on a weekly basis. Daily follow through with patients that are seen in the ED needing an Office visit the next day. Create and Track appropriate Tools to monitor all scheduling workflows. Department Responsibilities Expectations Schedule testing that is done within the CVC offices. Daily collaboration with the Discharge Team for CHF 7-day Follow-up appointments. Working Conditions Normally works 8 hours per day, Monday through Friday, with daily lunch break. May require paid overtime before or after normal working hours. Works in well-lighted and well-ventilated office. Subject to frequent interruptions in performance duties. Spends majority of time during day using computers, copiers, printers, telephone, and faxes. Hazardous Exposure Category Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way. Physical Addendum Demands Frequency Remarks Lifting 0-10 lbs Occasional 10-33% Lifting 10-20 lbs Never Lifting 20-35 lbs Never Lifting 35-50 lbs Never Lifting 50-75 lbs Never Lifting 75-100 lbs Never Lifting over 100 lbs Never Forward Reaching Frequent 34-65% Overhead Reaching Occasional 10-33% Standing Occasional 10-33% Walking Occasional 10-33% Sitting Continuous 66% of the day Climbing Occasional 10-33% Stairs/Ladder Never Bending/Stooping Occasional 10-33% Twisting/Turning Frequent 34-65% Kneeling/Squatting Occasional 10-33% Crawling Never Pushing/Pulling 0-10 lbs Occasional 10-33% Pushing/Pulling 10-20 lbs Never Pushing/Pulling 20-35 lbs Never Pushing/Pulling 35-50 lbs Never Pushing/Pulling 50-100 lbs Never Pushing/Pulling over 100 lbs Never Carrying 0-10 lbs Occasional 10-33% Carrying 10-20 lbs Occasional 10-33% Carrying 20-35 lbs Never Carrying 35-50 lbs Never Carrying 50-100 lbs Never Carrying over 100 lbs Never Grasping/repetitive sustained Frequent 34-65% Fine motor coordination Frequent 34-65% Vision: Near/Far/Color Continuous 66% of the day Hearing: ordinary conversation/other Continuous 66% of the day All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer M/F/Disability/Vet. The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.