Scheduler

SUMMARY:

Under the supervision of the Scheduling Manager, PACE Southeast Michigan (SEMI) Scheduler is responsible for scheduling Participant Appointments for all visit types: Assessments, Acute Visits, Specialty Appointments, Ancillary Appointments, and Care Plan appointments.

SPECIFIC DUTIES AND FUNCTIONS:

• Answers the telephone and escalates calls to the appropriate party or takes detailed messages for the person and ensures they receive the message.
• Enters participant appointments onto the calendar using the EMR – PCO or EPIC as appropriate.
• Verifies that all appointments are authorized prior to scheduling the appointment.
• Troubleshoots any issues with authorizations or appointments with the RN Case Manager or designee.
• Ensures transportation requests are completed and input into PCO following the transportation request workflow.
• Confirms all appointments with the participant and/or caregiver as appropriate and documents response in PCO following the appointment confirmation workflow.
• Ensures that all schedules are reviewed the day prior to the appointment with the RN Case Managers by 1:00 PM to ensure any issues are resolved.
• Tracks no-shows and cancellations and informs the RN Case Manager of all cancellations; reschedules missed appointments following the workflow for rescheduling appointments.
• Discharges participants after clinic visits and schedules any needed follow-up.
• Prepares packets for participants to take to their Specialty Appointments as directed by the Clinic Coordinator or RN Case Manager.
• Prints and provides a copy of the daily schedule to the Primary Care Team.
• Present for the Participant Care Team (PCT) meeting 2x per day when needed and follows up on any issues identified by the team.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Requires a level of knowledge that is normally associated by completion of high school or equivalency.
• Requires the ability to function in a multi-task environment.
• Must be self-directed, flexible and committed to the team concept.
• Requires proficient knowledge of Microsoft Windows programs such as Word and Excel (Data Entry and spread sheets).

WORKING CONDITIONS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift-up to 15 pounds at a time.
• Works in a clinical office setting.
• May travel to/cover other sites as needed.