Scheduler. Field Distribution

Key Responsibilities

• Coordinate with inventory control and cross-functional teams to ensure timely and accurate delivery of equipment to customers.

• Schedule and coordinate installations, deliveries, pickups, and relocations in collaboration with sales and account managers.
• Contact customers via phone and email to confirm and schedule deliveries using Excel reports and internal systems.
• Perform pre-call confirmations to ensure delivery readiness and customer availability.
• Research and resolve discrepancies related to scheduled and non-scheduled orders.
• Maintain and update delivery systems with scheduling details, notes, and status updates.
• Create manual orders in the system when required.
• Generate and review reports including Ad Hoc reports and Bills of Lading (BOLs).
• Communicate delivery notifications to Order Processing teams.
• Update system notes including Oracle DFF, CC notes, and Zoom screen entries.
• Ensure scheduled orders are staged properly to meet cycle time requirements.
• Maintain accurate records and documentation for all order activities.
• Provide excellent customer service with strong phone etiquette and professional communication.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1+ year customer service or call center experience.
• Strong MS Excel and data entry skills.
• Good communication, attention to detail, and problem-solving skills.
• Ability to work with databases and scheduling systems.