Scheduler / Greater Manchester Region Admn

Job Description - Scheduler / Greater Manchester Region Admn (26165076)

Job Description

Primary Location

: Connecticut-Manchester-320 Main Street (10620)

Job

: Customer Service Representative

Organization

: Hartford HealthCare Corp.

Job Posting

: Oct 1, 2026

Scheduler / Greater Manchester Region Admn - (26165076)

Description

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Collaborates and communicates with professional and paraprofessional staff, schedules designated services with staff, clients, families and other providers to fill client needs in a high volume environment. Ensures the timely and accurate delivery of services based on customer expectations and staff availability.

Scheduling

Schedules services for high volume of clients of Independence at Home (PCA, Live In and Homemaker services) in assigned territories by utilizing computer and agency software package to assign staff to open shifts based on client need and staff availability

Reviews employees that are underutilized and over utilized to increase employee satisfaction and decrease overtime

Communication with Office

Triage and escalate client and employee concerns to appropriate staff

Case conference with supervisors and/or manager to strategize solutions for challenging clients

Communication with Clients

Communicate with clients regarding schedule updates, soliciting feedback, making adjustments based on feedback, providing clarification for standard client inquiries

Communication with Employees

Troubleshoot caregiver concerns regarding use of scheduling application

Meet with new caregivers on orientation day and organize a caseload based on availability

Document all phone calls, emails and text messages relevant to client care including schedule changes, service changes, demographic information, client deactivation and care plan updates

Performs other duties as assigned

Mandatory On Call Scheduling

Complete all above scheduling functions, for all territories during assigned closed office times

Function as Sales Coordinator, for all territories during assigned closed office times

Escalate all emergent issues to On Call Supervisor or Manager

Qualifications

Education:

High School Diploma or equivalent

Experience:

Two years experience in managing multiple priorities and tasks including interacting with customers preferred

Experience in health care preferred

Experience in private pay scheduling preferred

• Computer literate

• Data entry and typing skills

• Telephone skills

• Highly organized

• Customer Service Skills

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Work Locations

:

320 Main Street (10620)

320 Main Street

Manchester 06040

Standard Hours Per Week: 40

Full-time (40 hours)

Shift Details: 8am to 5pm