Scheduler

The courteous and professional Scheduler is responsible for providing high-volume patient appointment scheduling and appointment management. This includes scheduling, rescheduling, cancelling appointments efficiently using company specific software. Act as first point of contact, answer phone inquiries, and address non-clinical complaints or needs. Additionally:

 

• Update and verify patient information and personal data within the electronic medical record system.

• Collaborate with clinical staff to optimize provider schedules and ensure smooth workflow in clinics or specialized departments.

• Adhere strictly to patient confidentiality guidelines (HIPAA) and company policies. 

 

Qualifications: 

• High school diploma or GED

• 2-4 years medical receptionist and/or patient scheduling experience

• Must have experience with high-volume environment

• Demonstrate excellent phone etiquette and customer service attitude

• Strong interpersonal skills for patient interaction and team coordination

• High attention to detail and multitasking capabilities

• Ability to type at minimum 30 WPM

• Ability and willingness to quickly learn new computer systems

• Preferred: EPIC

Patient Appointment Scheduling, High volume