Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.
Update patient record, including any notes necessary for the technologist, customer, or future reference.
Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
Required:
High School Diploma or GED.
Preferred:
Prior scheduling experience.
Two years of experience, preferably in health care.
Additional Information
Schedule: Full-time
Requisition ID: 26004660
Daily Work Times: 8:00am-5:00pm
Hours Per Pay Period: 80
On Call: No
Weekends: No
Numbers & Facts
Location
Bay City, MI
Skills
Customer Support/Serviceunmatched
Documentationunmatched
Healthcareunmatched
High School Diplomaunmatched
Insuranceunmatched
Maintain Complianceunmatched
Medical Recordsunmatched
Medical Treatmentunmatched
On Callunmatched
Patient Educationunmatched
Resolve Customer Issuesunmatched
Schedule Developmentunmatched
Telephone Skillsunmatched
Testingunmatched
Training/Teachingunmatched
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