Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.
High School diploma
Medical and scheduling experience preferred
TECHNICAL TASKS
Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
CRITICAL THINKING
Completes all duties scheduled during the workday without interference to the quality of work
Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
Regularly accepts additional works during slow periods; asks team leader, Supervisor or Director what needs to be done
Continually strives to make use of time during the day through careful coordination of daily tasks
Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
Reports any problems with the normal workflow to the Team Leader, Supervisor or Director.
Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
Assists other schedulers by sharing information on new procedures
Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course action
Always keeps all information regarding patients registration confidential
Continually strives to learn an help develop new programs and systems
Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings)
Knowledgeable in the admissions process to pre register patients as needed
INTERPERSONAL RELATIONS
Handles scheduling duties while always remaining open to any other assistance customers may need.
Demonstrates excellent telephone skills when handling phone calls, always remaining professional and courteous
Consistently demonstrates sensitivity to the needs of callers and customers
Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions where clarification is needed
Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment, using humanistic attitude of compassion, understanding, respect and dignity
Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
Assists other employees or areas of department when own assigned work is completed to assure efficiency, maintaining the shortest possible turnaround time
Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work, productivity, or the attitude of other workers
Establishes a good rapport and cooperative working relationships with members of the Admission Department, nursing, physicians, and physicians office personnel, and other hospital staff
Other duties as assigned
Consistently performs 12 organizational Service Standards focused on Values, Service, and Quality.
TECHNICAL TASKS
Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
CRITICAL THINKING
Completes all duties scheduled during the workday without interference to the quality of work
Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
Regularly accepts additional works during slow periods; asks team leader, Supervisor or Director what needs to be done
Continually strives to make use of time during the day through careful coordination of daily tasks
Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
Reports any problems with the normal workflow to the Team Leader, Supervisor or Director.
Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
Assists other schedulers by sharing information on new procedures
Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course action
Always keeps all information regarding patients registration confidential
Continually strives to learn an help develop new programs and systems
Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings)
Knowledgeable in the admissions process to pre register patients as needed
INTERPERSONAL RELATIONS
Handles scheduling duties while always remaining open to any other assistance customers may need.
Demonstrates excellent telephone skills when handling phone calls, always remaining professional and courteous
Consistently demonstrates sensitivity to the needs of callers and customers
Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions where clarification is needed
Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment, using humanistic attitude of compassion, understanding, respect and dignity
Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
Assists other employees or areas of department when own assigned work is completed to assure efficiency, maintaining the shortest possible turnaround time
Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work, productivity, or the attitude of other workers
Establishes a good rapport and cooperative working relationships with members of the Admission Department, nursing, physicians, and physicians office personnel, and other hospital staff
Other duties as assigned
Consistently performs 12 organizational Service Standards focused on Values, Service, and Quality.