Scheduler

SUMMARY/OBJECTIVE

The Production Scheduler / Dispatcher is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the production team with daily administration and scheduling task.

Essential Functions

• Will learn from production manager how to effectively schedule and route daily installations
• Call builders/customers to verify job readiness
• Will Route/Schedule orders by requested ship date up to two to three days in advance
• Distribute next day routes to warehouse in a timely manner for picking and pre-stage process
• Will assist in the check in process each morning
• Prep completed install orders for the daily billing process
• Support the month-ending process and participate in each inventory event
• Respond to telephone inquiries and assist in solving question from customers
• Answer incoming calls and emails timely & professionally
• Perform other duties as requested by branch manager

Competencies/Skills/Abilities

• Maintain a high level of professionalism and positive attitude when calling customer

• Maintain a cordial tone and positive attitude at all times

• Must be detail oriented and extremely organized

• Must accurately take orders and fill out reports

• Strong verbal and written communication skills are required

• Proven ability to implement process improvements

• High School Diploma or GED required

• Ability to be detail oriented and multi-task, work within specified timeframes

• Previous Customer Service work experience is required; previous work experience in our industry is preferred

• Proficient with Microsoft Office; Outlook, Excel, Word

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

• Work Location

• Work Location

Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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