Scheduler

Keywords

Job Category Job Category Advanced Clincial Providers Advanced Practice Providers Allied Health Prof/Technical Clerical/Administrative Support clerical/Administrative Supportc Executive/Management Finance/Info Systems Nursing Support Nursing/Nursing Management Physicians Professional/Non-Clinical Service/Trades

Company Company Bon Secours Charity Medical Group Bon Secours Community Hospital Good Samaritan Hospital HealthAlliance Hospital Margaretville Hospital MidHudson Regional Hospital Mountainside Residential Care Center NorthEast Provider Solutions Inc. Schervier Pavilion St Anthony Community Hospital St. Joseph's Place Westchester Medical Center WMC Advanced Physician Services PC WMCHealthWorx

City/State City NY Goshen Hawthorne Kingston Margaretville Monroe Port Jervis Poughkeepsie Suffern Valhalla Warwick West Nyack

Search Jobs

Job Title: Scheduler

Company: Bon Secours Community Hospital

City/State: Port Jervis, NY

Category: Clerical/Administrative Support

Department: Coordination Of Care Departmnt

Union: YES

Union Name: 1199B

Position: Full Time

Hours: Mon-Fri 9am-5pm

Shift: Days

Req #: 12311

Posted Date: Jul 10, 2026

Hiring Range: $22.57

Apply Now

External Applicant link Internal Applicant link

Job Details:

Schedules interventional, invasive and noninvasive appointments requested by physician offices and by patients who are in need of outpatient testing. Servicing the Bon Secours Charity New York Market. Provides excellent customer service and adheres to the productivity and accuracy performance measures established for the call center. Maintains knowledge of the individual tests and the requirements needed to perform accurate and timely scheduling. Coordinates testing to ensure that patients and physicians are accommodated in a manner that does not require extensive wait of a second visit. Disseminates department schedules to the appropriate waitlist, ensuring that all patients are scheduled appropriately.

Responsibilities:

• Schedules invasive/non-invasive outpatient procedures for the Charity New York Market using the Connect care Cadence scheduling system.
• Collects minimum data needed for registration ensuring accuracy and completeness. While demonstrating a cheerful positive attitude.
• Interpret physician orders
• Understands resource, tech, radiologist, nursing availability, procedures and equipment limitations
• Obtain all clinical, H&P and orders when appropriate
• Add exceptions to schedules
• Communicates prep, recaps appointment information to ensure accuracy, advises registration arrival times and location to callers.
• Searches and books procedures using auto and manual search functions.
• Transcribe orders as needed
• Completes WQs as assigned
• Maintains all waitlist and schedule promptly
• Attends on-going system training and participates in departmental in-services to increase knowledge of procedures, resources, processes and flows.
• Handles difficult or upset callers with utmost professionalism.
• Communicates cooperatively and constructively with patients, area supervisors, families, co-workers, administration, other clinical departments, providers, community agencies, referral sources and other health team members.
• Serves as a liaison between the physician office, patient and the department or registration team when applicable.
• Maintains a high level of accuracy and attention to detail.
• Performs any necessary follow-up to ensure positive patient/physician experience.
• Adheres to the BSR attendance policy.
• Adheres to departmental attendance policy
• Performs other duties as assigned.

Qualifications/Requirements:

Experience: 1-3 years experience of scheduling experience of outpatient services, physician order processing and medical terminology preferred.

Education: Associates degree or the equivalent combination of experience and training within the medical field required.

Licenses / Certifications. N/A

Other: Knowledge of diagnostic and specialty procedures preferred. Knowledge of insurance pre- certification requirements, ICD- 10 required. Knowledge of ability to utilize skills specifically related to conflict management required. The ability to use multiple software systems within Bon Secours required.

About Us:

Bon Secours Community Hospital

For nearly a century, Bon Secours Community Hospital in Port Jervis, NY, has served the residents of western Orange County, NY, Pike County, PA, and northern Sussex County, NJ, as the area's premier healthcare provider. The hospital serves its community with 122 beds for acute care and medical-surgical services, a 24-hour emergency department, long-term care and rehabilitation, a dedicated bariatric surgery unit, behavioral health, and outpatient services.

Apply Now

External Applicant link Internal Applicant link