Scheduler- Primary Care West Haven- Multiple Locations

Salary Range: $20.00 to $24.00 an hour

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

Flu Vaccine Considerations
Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSO has a busy Internal Medicine Group with multiple locations is seeking Schedulers. The hours are Monday through Friday 8:30am to 5:00pm. We currently have four opportunities available, with one position located in Amity, one in Guilford, one in Milford, and one in West Haven.

Summary

The position is responsible for scheduling all patient appointments, surgeries, or procedures for the practice.

Essential Functions

• Schedule patient’s procedures, surgeries, or appointments.
• Obtain demographic information and history that will allow appointments to be booked appropriately, and schedule appointments according to provider guidelines.
• Set up insurance information
• Accommodates patient preference within the specified time frame and guidelines of the procedure order.
• Follows facility exclusion criteria and scheduling guidelines while scheduling.
• Responsible to consistently provide culturally sensitive service to all patients and coworkers.
• Responsible to maintain full and efficient schedules and to identify changes in scheduling patterns and report to management.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in verbal, electronic or printed form.
• Competently explains pre-procedure instructions to patient and significant other or guardian.

Skills and Knowledge

• Effective and professional written and verbal skills
• Intermediate computer skills
• Demonstrated experience with EHR and scheduling
• Outstanding phone etiquette
• Complex scheduling with excel or scheduling software

Education and Experience

• High School Diploma or equivalent
• 5 years of experience with scheduling