Scheduler

Rocky Top Catering, Raleigh NC

Position: Scheduler

Work Schedule: Tuesday to Saturday

Position Overview:

Rocky Top Catering is seeking a highly organized and experienced Team Members Scheduler to join our dynamic team. The ideal candidate will have experience scheduling for large teams (200+ people) in high-paced environments such as hospitals, airports, or similar industries. This role is crucial to ensuring smooth operations and optimal staffing for our catering events.

Key Responsibilities:

• Scheduling: Develop and manage schedules for over 200 staff members, ensuring adequate coverage for all catering events. Utilize scheduling software to maintain accurate and efficient staffing plans, considering the busy and slow seasons in the catering industry.
• Training Support: Spend one week in catering operations and one week at UNC for specialized training. Visit events regularly to ensure new trainees are performing well, offering guidance, and providing feedback as needed.
• Manager Feedback: Meet with managers every Tuesday to gather feedback on scheduling effectiveness and make adjustments to improve workforce management.
• Call-Out Management: Responsible for managing the scheduling phone, handling call-outs, and coordinating with staff to cover shifts as needed. Participate in a rotating schedule for managing the phone.
• Seasonal Planning: Understand and anticipate busy and slow periods, adjusting staffing levels to meet the demand efficiently.
• Event Oversight: Visit events to ensure that schedules are followed correctly and that operations are running smoothly. Communicate with managers to address any on-site scheduling issues promptly.

Qualifications:

- Proven experience in scheduling for large teams (200+ employees) in high-paced environments such as hospitals, airports, or catering.

- Strong organizational and time management skills with the ability to handle multiple tasks and priorities.

- Excellent communication skills with the ability to work effectively with managers and staff at all levels.

- Problem-solving skills to manage last-minute changes and call-outs.

- Knowledge of scheduling software and familiarity with catering or event-based environments is a plus.

- Ability to work Tuesday through Saturday and adapt to a flexible schedule as needed.

Why Join Rocky Top Catering?

- Competitive hourly pay depending on experience.

- Opportunity to work in a fast-paced and exciting environment.

- Be a key player in managing and optimizing our team's performance.

- Training and development opportunities, including specialized training at UNC Chapel Hill.

Physical Requirements

• This job will require working weekends and some holidays including New Years' Eve.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business requirements.