Scheduler - Scheduling

Summary:

Centralized Scheduling Representatives prepare paperwork for the medical chart and billing folder. Determines financial status and obtains requirements for self-pay patients. Obtain and appropriately route the orders received from various physicians, patients, and Document Delivery. Adhere to a high standard of customer service. Schedulers will perform all other duties as assigned to promote efficient and effective operations. Enter all demographic information from patients, physician offices, posting sheets, Document Delivery, etc., when scheduling procedures. Schedulers are the dispositions for Document Delivery. The schedulers will monitor the documents that are faxed into Document Delivery and are required to disposition them in the appropriate queues for scheduling. Required to email all late add-ons or changes to the schedule to all appropriate parties. 

Responsibilities:

Scheduling:

• Obtains and accurately inputs all required data elements for scheduling, including patient demographic, financial information, and relevant notes associated with the encounter.
• Data fields include but are not limited to: Patient Phone number, insurance plan, written admitting diagnosis, working diagnosis, and physician information.
• Prioritizes and completes scheduling in a consistent, courteous, professional, accurate, and timely manner.
• Ensures each patient is assigned only one medical record number.
• Selects appropriate patient type based on the department and services required.
• Documents in account notes.
• Ensures orders are received and are consistent with tests/procedures.
• Prepares account/patient folder with necessary forms completed and signed.
• Gives patient documents that he/she needs to take with him/her to other departments.

Document Delivery:

• Ensure documents are dispositioned accurately.
• Access appropriate documents necessary to complete the scheduling process.
• Monitor documents to ensure all procedures are scheduled.
• All procedures will be scheduled daily.
• Demonstrates accuracy in selecting insurance plans (I-plans).

Customer Focus:

• Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
• Answers phone patients in a courteous and professional manner.
• Calls patients by name.
• Asks patients if they may have special needs.
• Represents the Patient Access / Pre-Access/Centralized Scheduling department in a professional, courteous manner at all times.

Errors:

• Makes minimal errors in performing admissions / scheduling / insurance verification / pre-registration. See Error Policy and Procedure for target error rate percentage.
• Utilizes education information to reduce error rates.
• Requests additional education information when necessary.
• Demonstrates ability to select correct insurance plans.

Other:

• Required to assist the hospital in the event of an internal or external disaster.
• Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change.
• Supports the department in achieving established performance targets.
• Completes required training as needed.
• Performs all other duties as assigned.
• Demonstrates reliability and dependability by reporting to work when scheduled.
• Business Literacy - Understands the health care environment with its challenges and opportunities. Demonstrates comprehensive job knowledge and skills and understands the impact of personal actions on the organization. 
• Interpersonal Relations - Promotes collaboration, open communication and team spirit. 
• Innovation and Change - Develops individual knowledge and new skills. Improves CHRISTUS’ processes, systems and performance. Resourceful and enthusiastic in responding to new challenges 
• Adaptability - Maintains effectiveness during stressful situations; adjusts effectively to process changes. Flexible to meet the needs of the department and community. 
• Personal Effectiveness- Performs quality work, takes initiative and accepts responsibility. Meets established timelines through effective time management; seeks feedback to improve performance, and demonstrates a positive, “can do” attitude. 
• Decision Making - Takes action that is consistent with available facts, constraints, and probable consequences. Takes action to achieve goals beyond what is required; is proactive.

Requirements:

Education/Skills:

• High school diploma or equivalent preferred. Associate degree preferred with emphasis in health/business related field.

Experience:

• One year experience in hospital registration or a comparable position preferred.
• Excellent communication and organizational skills
• Demonstrate excellent customer service skills
• Must be able to follow detailed instructions and perform repetitious tasks
• 45 wpm typing required
• Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required
• Proficient in office automation applications such as Microsoft Office preferred
• Skilled in interpreting and analyzing data
• Ability to read, comprehend and retain information
• Perform mathematical calculations proficiently
• Knowledge of basic medical terminology preferred

Licenses, Registrations, or Certifications:

• Genesis modules completed by assigned date.
• Complete Associate Self-evaluation and give to Supervisor by assigned date.
• Maintain licensure or certification without lapse, if required for the position.
• Maintain BCLS/ACLS certification, if required for the position.

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time