Scheduler Senior - Orthopedic Surgery

Summary:

Responsible for coordinating and facilitating the routine activities of the scheduling department. Assists the Lead Scheduler with the outpatient rehab workload by performing clerical activities necessary for the efficient and effective operation of the department.

Responsibilities:

• Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
• Greets and obtains information necessary to direct patients, visitors, and telephone callers to the appropriate individual or department. Uses initiative and judgment to ensure that proper attention is given to matters of priority, especially patient care complaints.
• Maintains current and accurate records in the department.
• May schedule appointments for therapy staff, informing appropriate persons, noting on the schedule the correct date, time, and name.
• Types correspondence, reports, etc., meeting deadlines, proofreads to ensure accuracy and coherence, copies and distributes letters, reports, etc., as directed, maintains a functional and orderly filing system for retrieval of office and patient files.
• Responsible for ensuring patient satisfaction by performing follow-up phone calls with prior patients and reporting findings. 

Requirements:

Education/Skills

• High school diploma or equivalent
• Basic computer knowledge
• Ability to communicate effectively, both verbally and in writing
• Demonstrates excellent customer service skills
• Must demonstrate good interpersonal and analytical skills, the ability to work under stress and maintain composure, be able to prioritize tasks and maintain confidentiality.

Experience

• One year clerical or a comparable position preferred.
  

Licenses, Registrations, or Certifications

• None required

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time