Scheduler - Sr. Customer Service Rep

• Candidates should demonstrate a strong attendance record and a history of reliability in previous positions.
• Avoid candidates with a pattern of frequent job changes or short employment tenures without reasonable explanations.
• High school diploma or GED required.
• Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years).
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

• Knowledge of HIPAA compliance.
• Familiarity with various health insurance plans.
• Knowledge of medical terminology.
• Experience using medical scheduling or practice management systems.
• Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred.

• Answering, screening, and routing incoming and outgoing telephone calls.
• Responding to inquiries through phone, email, text, and web-based communication systems.
• Scheduling and confirming new and follow-up patient appointments.
• Registering patients and verifying insurance eligibility.
• Reviewing insurance benefits and communicating estimated patient financial responsibility.
• Performing accurate data entry while maintaining data integrity.
• Reconciling patient information as needed.
• Routing messages to providers and clinical staff using multiple communication platforms.
• Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.
• Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.

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