Scheduler - Sr. Customer Service Rep

Title: Patient Access Liaison II / Scheduler - Senior Customer Service Representative
Location: Remote (Must be able to report onsite as needed)
Duration: 3 Months Contract-to-Hire (Potential Extension)
XXXX: XXXXXXXXXXX/hour on W2
Schedule: 40 Hours per Week | Shifts between 7:00 AM - 7:00 PM | Optional Weekend & Overtime Opportunities

Position Overview

• Seeking a customer-focused professional to serve as the primary point of contact for patients seeking access to healthcare services.
• This role involves appointment scheduling, patient registration, insurance verification, data entry, and responding to patient inquiries while delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

• Answer, screen, and route high-volume inbound and outbound calls.
• Schedule, reschedule, and confirm patient appointments.
• Register patients and maintain accurate demographic information.
• Verify insurance eligibility and review benefits.
• Respond to patient inquiries via phone, email, text, and web-based platforms.
• Perform accurate data entry while maintaining confidentiality and data integrity.
• Route messages and appointment requests to providers and clinical staff.
• Utilize multiple systems simultaneously while assisting patients.
• Maintain productivity, quality, and attendance expectations.
• Deliver professional, compassionate, and efficient customer service.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience in customer service, call center, healthcare support, scheduling, or related environments.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Reliable attendance and strong work ethic.

Preferred Qualifications

• Patient scheduling experience.
• Healthcare customer service experience.
• Knowledge of HIPAA regulations.
• Insurance verification and benefits experience.
• Familiarity with EMR/EHR or scheduling systems.
• Knowledge of medical terminology.
• Bilingual candidates preferred.

Required Skills

• Customer Service
• Call Center Experience
• High-Volume Phone Support
• Appointment Scheduling
• Patient Registration
• Data Entry
• Insurance Verification
• Multitasking
• Problem Solving
• Professional Communication
• CRM/EMR/EHR Systems
• Remote Work Experience

Ideal Candidate

• Customer-focused and empathetic.
• Comfortable handling difficult or upset patients professionally.
• Able to work independently in a remote environment.
• Quick learner with strong computer skills.
• Adaptable in a fast-paced, high-volume setting.
• Committed to providing an exceptional patient experience.