Scheduler - Sr. Customer Service Rep

Job title: Patient Access Liaison II
Duration: 13 weeks (Contract-to-Hire, possible extension)
Location: Los Angeles, CA 90033 (Remote, with onsite as needed)
PR: $21.99/hr on W2

Job Description:
The Patient Access Liaison II is the primary point of contact for patients seeking access to an academic medical center's services.

Answer, screen, and route incoming and outgoing calls
Respond to inquiries by phone, email, text, and web-based systems
Schedule and confirm new and follow-up patient appointments
Register patients and verify insurance eligibility
Review insurance benefits and communicate estimated patient financial responsibility
Perform accurate data entry and reconcile patient information
Route messages to providers and clinical staff using multiple communication platforms
Deliver excellent customer service with professionalism, accuracy, and confidentiality

Requirements:

Knowledge, Skills and Abilities:

High school diploma or GED required
Minimum 2 years of experience in a call center, customer service, and/or healthcare environment (or a combination)
Professional verbal communication, active listening, and phone etiquette
Excellent interpersonal and customer service skills
Ability to multitask across multiple computer applications while on calls
Comfortable handling high volume inbound calls and difficult or upset patients
Experience meeting productivity or performance goals
Strong attendance record and stable work history
Ability to work independently in a remote environment
Dedicated, distraction-free workspace with reliable high-speed internet

Preferred:

Experience with EMR, medical scheduling, or practice management systems
Knowledge of HIPAA, health insurance plans, and medical terminology
Bilingual (Spanish, Chinese, or other languages) highly preferred
Recent college graduates interested in a healthcare career are welcome

Schedule & Work Arrangement:

Staggered shifts between 7:00 AM and 7:00 PM; weekends and overtime optional
Remote role, but must report onsite when needed (training, meetings, equipment issues, internet or power outages)
Equipment must be picked up onsite on Day 1 and returned onsite at the end of the assignment; it will not be shipped
Must live within a reasonable commute of Los Angeles, such as Orange County, Long Beach, or Riverside
Interview: 2-step Microsoft Teams interview
Dress code: Business casual | Free parking