Scheduler / Sr Survey Planning Rep

Position Overview

The Survey Scheduling Specialist is accountable for coordinating and executing survey scheduling activities across all accreditation and certification programs using advanced scheduling platforms and analytics-driven tools. This role ensures survey events are scheduled proactively, accurately, and on time while supporting departmental financial performance and operational efficiency. The position plays a key role in balancing survey demand, surveyor availability, and cost controls to achieve monthly and annual organizational goals.

This is a hybrid position requiring two days per week in the Oakbrook Terrace corporate office.

• Operates within the Palantir-developed Scheduling Hub and Solver platform to plan, optimize, and execute scheduling for all survey event types across accreditation programs.
• Leverages solver‑generated recommendations and scenario modeling to align surveyor and reviewer assignments with timeliness, utilization, and budget objectives.
• Interprets Solver system outputs, optimization logic, and constraint rules to make informed scheduling decisions and resolve conflicts or exceptions.
• Ensures all survey events are scheduled within established timelines, with a strong emphasis on early placement of surveyors and reviewers ahead of event start dates.
• Proactively schedules surveyors and reviewers well in advance to maximize preparedness, availability, and survey execution quality.
• Supports departmental monthly and annual budget objectives through cost-conscious scheduling decisions, efficient routing, and optimal surveyor utilization.
• Assesses survey event requirements and applies solver-driven recommendations to determine appropriate staffing levels, survey length, and resource mix.
• Partners with leadership to monitor survey volume trends and adjust scheduling strategies to maintain throughput and fiscal targets.
• Develops and maintains forward-looking schedules that account for surveyor travel efficiency, workload balance, and operational coverage.
• Manages surveyor availability data, including PTO, administrative leave, education time, and professional engagements, ensuring calendars remain accurate and current.
• Coordinates assignments across the surveyor and reviewer workforce to ensure equitable distribution of work and alignment with expertise and credentials.
• Collaborates with internal stakeholders, including field leadership, account teams, and central operations staff, to resolve scheduling conflicts and support evolving priorities.

Serves as a knowledgeable resource on scheduling policies, travel considerations, and system functionality for internal partners.

SKILLS AND RESPONSIBILITIES

• Strong operational judgment with the ability to balance timeliness, cost, and service quality.
• Advanced analytical and problem-solving skills, including the ability to interpret system outputs and solver recommendations.
• Effective communicator with the ability to coordinate across multiple teams and roles.
• Demonstrated ability to plan ahead, prioritize competing demands, and manage high volumes of work under deadline pressure.
• Adaptability and comfort working in an evolving, technology-driven scheduling environment.
• Ability to work independently while contributing to shared departmental objectives.

KNOWLEDGE AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree required.
• Two to four years of experience in scheduling, operations, resource planning, or a related function.
• Experience within a healthcare, accreditation, or complex service delivery environment preferred.
• Familiarity with advanced scheduling systems, optimization tools, or analytics platforms is strongly desired.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position.  All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.

We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.