Scheduler / Staffing Coordinator

FirstLight HomeCare

Delray Beach, FL

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JOB DETAILS

SKILLS

Administrative Skills, Calendar Management, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Develop and Maintain Customers, Health Plan, Home Care, Hospital, Interpersonal Skills, Mail Processing, Medical Terminology, Microsoft Excel, Microsoft Office, Organizational Skills, Performance Reviews, Photocopy, Policy Development, Presentation/Verbal Skills, Procedure Development, Schedule Development, Spanish Language, Statistics, Urgent Care, Word Processing, Writing Skills

LOCATION

Delray Beach, FL

POSTED

Today

Description:
Scheduler

JOB SUMMARY:
The Scheduler is responsible to coordinate and maintain scheduling for FirstLight HomeCare clients and staff.

QUALIFICATIONS:
• H.S. Diploma or GED.
• Prior home care scheduling experience preferred.
• Spanish language skills a plus
• Computer skills including but not limited to MS Office, MS Excel and scheduling program.
• Basic medical terminology.
• Interpersonal, organizational and communication skills.
• Ability to carry out directions, read and write effectively.
• Maturity and ability to deal effectively with the demands of the job.
• Must possess and demonstrate excellent verbal and written communication skills and an ability to be successful in a very fast-paced environment. The required extensive client communications require exceptional phone presence and patience.

RESPONSIBILITIES:
• Understands and adheres to established FirstLight HomeCare policies and procedures.
• Creates and maintains staff schedules.
• Provides staffing for sick leave, vacation, long term leave.
• Schedules client appointments/visits according to care plans and staff availability.
• Enters scheduling data, creates schedules.
• Contacts care providers and clients regarding day-to-day changes.
• Discerns client services required as outlined in agreements, urgent requests and care plans.
• Enters staff and client information into database.
• Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge).
• Maintains staff and client statistics, and reports.
• Maintains call - in and retention report.
• Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
• Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
• Responsible for employment decisions, including hiring and termination.

About the Company

FirstLight HomeCare

At FirstLight Home Care, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting. FirstLight Home Care is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.

COMPANY SIZE

50 to 99 employees

INDUSTRY

Healthcare Services

WEBSITE

http://www.eastbrunswick.firstlighthomecare.com

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