Primary Location:

Med Plaza One - UMC

Address:

100 E Liberty St Louisville, KY 40202

Shift:

Job Description Summary:

Performs clerical duties on the unit under the direction of the Charge Nurse & Unit Management Personnel. Applies proper and professional communication skills between personnel within the department and other departments in relationship to patient care. Presents a personable and professional attitude to physicians, patients, families, visitors, and co-workers in person and over the phone. II.* Essential Functions

• * Demonstrates accurate and timely computer skills.
• * Writes legibly and transcribes communication accurately.
• * Presents a pleasant, courteous, effective manner with telephone conversations and interactions with others.
• * Schedules all future surgeries for their unit.
• * Schedule Off Site cases for Anesthesia.
• * Collect all the case specific instructions form the case information request form
• * Collect basic patient demographic information (e.g. name, address, city, state, zip code, and telephone number) and verifies information is correct in Cerner.
• * Initiate correct patient encounter numbers.
• * Understands conflict scheduling and takes the necessary steps to avoid errors.
• * Confirm next day schedule with each office for accuracy, changes, cancellations, and additions.
• * Ensure the physician has privileges prior to scheduling the procedure.
• * Collect case specific information (e.g. chief complaint, type of service, date of appointment, name of ordering/ referring physician).
• * Maintains knowledge of fellows’ and physicians’ schedules, special needs and uses information to avoid scheduling conflicts.
• * Notate special equipment and requests in the comments field to print on the schedule.
• * Notify PAT of any time changes for the next day surgeries.
• * Working with PAT to schedule appointments.
• * Collects required unit data.
• * Distributes un-dictated op notes lists
• * Make out pre-ops on inpatients and records everything in Pre-op book and print labels
• * Posting the final daily surgery schedule every day 5:00 to 5:30pm.
• * Keeps work area clean and organized
• * Orients new personnel in the scheduling office as needed.
• * Performs other duties as assigned by Charge RN or Management.III.* University of Louisville Hospital Core Expectations Collaboration & Teamwork: works cooperatively and collaboratively with others toward the accomplishment of shared goals.Valuing Diversity: recognizing and embracing the unique talents and contributions of others.Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.Organizational Alignment: ability to align people, processes and organizational structure with UMC’s strategic direction.Developing Others: views people, their knowledge and capabilities as assets and provides opportunities that allow employees to continuously learn and develop.Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.Integrity: conducts business with honesty and professional ethics. Seeks to achieve results in the best interest of the organization. Models and reinforces ethical behavior in self and others.Additional Responsibilities:
• * Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• * Adheres to and exhibits our core values: *Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.*Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
• * Maintains confidentiality and protects sensitive data at all times.
• * Adheres to organizational and department specific safety standards and guidelines.
• * Works collaboratively and supports efforts of team members.
• * Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.Skills, Knowledge or Abilities critical to this role:
• * Must have strong relationship building skills and the ability to make and use connections throughout the hospital to complete projects and maintain strong partnerships with other departments.
• * Must be able to type 30 wpm without error.
• * Must have strong initiative and be able to gather and analyze information skillfully and be able to brainstorm alternative resources and directions.
• * Must be able to break down complex tasks into manageable parts in a systematic, detailed way and considers input from several sources.
• * Must be detail orientation in gathering relevant data while attending to essential details; checks work for accuracy and quality.
• * Must be able to problem-solve by identifying and resolving problems in a timely manner, as well as develop alternative solutions when needed.
• *
• * Must be able to work independently with minimal supervision.
• * Must have great flexibility and the ability to continually look for ways to make appropriate adjustments and changes – rather than identifying why things cannot be accomplished – in order to meet to the changing needs of University Medical Center.Language Ability:
• * Speak, Read and Write English.
• * Must have ability to read, analyze, and interpret common and industry-related documents.
• * Must have the ability to respond to common inquiries or complaints from patients, families, University Medical Center staff and the general public.
• * Must speak clearly and succinctly when speaking on the phone; good phone etiquette.Reasoning Ability:
• •* Must have ability to define problems, collect data, establish facts, and draw valid conclusions. •* Must have the ability to interpret an extensive variety of instructions and deliver successful results.Computer Skills: •* Must have strong working knowledge Microsoft Office products, especially Outlook, Word and Excel. •* Must have working knowledge of Windows based computer programs.•* Must have the capacity to learn other relevant systems and databases, as needed.•* Must have working knowledge of hospital approved scheduling module.

  Job Description:

  EDUCATION & TRAINING: High school graduate or GED required. Medical terminology preferred.

  EXPERIENCE: Previous clerical /computer experience, Surgery Scheduling experience and medical terminology. Experience with Cerner software systems preferred.

  LICENSE & CERTIFICATION: None

  Additional Job Description:

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