Benefits:- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Wellness resources
- Dental insurance
Primary Healthcare Centers is looking for a
friendly, organized, and dependable Scheduling Representative to join our Patient Services team!
If you enjoy helping others, communicating with patients, staying organized, and working in a fast-paced healthcare environment, this could be a great opportunity for you.
About the Position
As a Scheduling Representative, you will play an important role in helping our patients access the care they need. You will serve as a key point of contact for patients by answering calls, coordinating appointments, providing important appointment information, and helping ensure a positive patient experience.
What You'll Do
- Answer incoming calls to the scheduling department and operator line
- Schedule patient appointments based on availability, urgency, and patient needs
- Reschedule and cancel appointments as needed
- Confirm and update patient information
- Provide patients with appointment dates, times, locations, and preparation instructions
- Answer patient questions regarding appointments and procedures
- Communicate applicable policies and sliding-scale update requirements
- Maintain accurate scheduling and patient records
- Assist with resolving scheduling conflicts professionally and compassionately
- Work collaboratively with providers, clinical staff, and other departments
- Perform additional duties as needed
What We're Looking For
Our ideal candidate is someone who is:
- Friendly, professional, and patient-focused
- An effective verbal and written communicator
- Organized and attentive to detail
- Comfortable working with computers and electronic systems
- Able to use good judgment and problem-solving skills
- Able to remain calm and professional in challenging situations
- Comfortable working with patients, providers, coworkers, and the public
- Dependable and able to work effectively as part of a team
Education & Experience
Required:- High school diploma, GED, or equivalent
Preferred, but not required:- Medical Assistant certificate or degree
- Current Georgia LPN license
- Two years of experience in a medical office
- Bilingual skills
Ready to Join Our Team?
If you're looking for an opportunity to make a difference while helping patients receive the care they need, we'd love to hear from you!
Apply today and become part of the Primary Healthcare Centers team!