Job Title: Scheduling Assistant
Location: Lancaster, PA
Duration: At least 1 year
Job Type: Full-Time, Temporary/Contract
Overview:
An exciting opportunity to join a large, well-established utility company as a Scheduling Assistant. This role plays a key part in ensuring efficient scheduling operations and exceptional customer communication. You'll serve as a central point of contact for customer inquiries and support schedulers through the entire job scheduling process.
Responsibilities:
Customer Communication & Support
Act as the main contact for all incoming customer calls and emails
Address customer inquiries and concerns directly or delegate as needed
Log all customer interactions and compile weekly reporting
Scheduling Support
Proactively reach out to customers to support scheduling processes
Clearly communicate pre-job requirements (e.g., inspection deadlines, physical site readiness, meter account setup)
Schedule and confirm customer appointments, send reminders, and maintain communication logs
Administrative Scheduling Tasks
Assist with creating and organizing work packets
Process bundled job cards
Verify and remove job holds
Create IVR (Interactive Voice Response) appointments
Support work order close-outs
Schedule temporary disconnects
Investigate property damage claims and coordinate scheduling when company liability is confirmed
Qualifications:
Excellent communication and organizational skills
Experience in customer service required
Prior experience in scheduling or administrative support is a plus
Comfortable using scheduling systems and digital platforms
Strong attention to detail with the ability to multitask effectively
Pay: Up to $28/hr, based on experience
Ready to get started?
If you enjoy helping customers and keeping operations running smoothly, wed love to hear from you! Apply now to join the team and make an impact with one of the regions leading utility companies.