Customer Support & Scheduling Coordinator

Job at a Glance

Title: Customer Support & Scheduling Coordinator
Location: Harrisburg, PA 
Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
Pay: $ 25/hour + optional medical, dental, vision, 401(k) match

Overview

This role involves providing customer support and scheduling assistance within a dynamic environment. The successful candidate will serve as a central point of contact for customer inquiries, coordinate scheduling activities, and support administrative operations. Read further to understand the key responsibilities and requirements for this position.

Key Responsibilities

• Serve as central point of contact for all incoming customer calls/emails
• Address customer questions/concerns as much as possible
• Delegate to appropriate individual/group if unable to address
• Log customer calls and report out weekly
• Assist schedulers with proactive customer contacts throughout the job scheduling process
• Provide clear guidance for customers on pre-job requirements (ex. inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
• Schedule customer appointments, issue reminders/confirmations
• Maintain log of all communications to report out weekly
• Provide other scheduler assistance as needed
• Assist in creating work packets
• Assist in processing bundled job cards
• Remove job holds once verified
• Create IVR appointments
• Assist in work order close out
• Schedule temporary disconnects
• Investigate property damage claims and schedule work if PPL liability is determined

Required Skills

• Customer service skills with the ability to address inquiries and concerns effectively
• Strong communication skills, both verbal and written
• Experience in scheduling, dispatch, or administrative coordination
• Ability to log and report communications accurately
• Proactive approach to customer contact and scheduling support
• Ability to assist with administrative tasks such as creating work packets and processing job cards
• Attention to detail in verifying job holds and scheduling appointments
• Ability to investigate property damage claims and coordinate related work
• Familiarity with IVR systems and work order processes
• Ability to work in a hybrid environment, with three days per week in the office

No Education Requirements

Preferred Skills

• Experience in customer support within utility or service industries
• Knowledge of pre-job requirements and scheduling procedures
• Ability to handle multiple tasks simultaneously
• Strong organizational skills and attention to detail
• Experience with property damage investigations and scheduling

Why Should I Apply?

This position offers an opportunity to work in a collaborative environment supporting essential operational functions. If you possess strong customer service and scheduling skills, this role provides a meaningful way to contribute to operational success.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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