Clinical Study Publications, Communication Skills, Cross-Functional, Customer Support/Service, High School Diploma, Home Care, Hospice Care, Medical Records, Medical Terminology, Organizational Skills, Patient Admissions, Philosophy, Process Improvement, QoS (Quality of Service), Scripting (Scripting Languages)
UPMC is hiring a Scheduling Coordinator for Family Hospice
The Scheduling Coordinator is an on-site position located at North Point and Fisk St. This position coordinates the clinical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. If you thrive in a fast-paced environment and love making meaningful connections this role is for you!
Responsibilities:
- Attend compliance training and adhere to the organization standards of conduct, policies and procedures.
- Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
- Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
- Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
- Completes payroll duties as assigned
- Calls all new patients for an Admission visit or Resumption of Care visit
- Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies
- Responsible for maintaining the team master schedule and visit verification
- Performs scripted Welcome Calls and Outreach Calls to all new patients
- Coordinates with Clinical Manager and Intake to schedule all patient admissions, and initial visits for internal multidisciplinary referrals
- Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations and staffing, with assistance of Clinical Manager
- Process, reconcile and distribute patient information as needed
- Accept patients, family and staff telephone calls and facilitate communication between team members.
- Update patient information, print patient information and reports as required and/or directed.
- High school diploma or GED required.
- 1-year related work experience preferred.
- Competency with PC preferred.
- Knowledge of medical terminology preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
U
University of Pittsburgh Medical Center