Scheduling Coordinator

Scheduling Coordinator
Pay: $26.00 – $32.00 per hour
Job Type: Full Time

Join a compassionate, mission‑driven team dedicated to delivering exceptional home health and hospice care.

At Ardent Home Health and Hospice, our patients and their loved ones are at the heart of everything we do. Our interdisciplinary care team is committed to providing high‑quality, compassionate, and personalized care that enhances comfort, dignity, and quality of life.

Our culture is built on core values that shape how we serve our patients and support each other:
Celebration, Accountability, Passion for Learning, Loving One Another, Intelligent Risk, Customer Second, and Ownership.

We invest in the growth and success of our team—because when you thrive, our patients do too.

Why Join Ardent?

• Supportive, team‑oriented culture
• Opportunities for career advancement in Home Health & Hospice
• Strong compensation & benefits
• Meaningful work that makes an impact every day

ABOUT THE JOB

The Scheduling Coordinator is responsible for managing all aspects of the clinical staff-to-patient scheduling process and completion of workflow to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.

DUTIES & RESPONSIBILITIES

• Serves as the primary and secondary responder to all inbound phone calls.
• Responsible for maintaining information involving current staffs and contract staffs demographic information, skill sets, availability and productivity levels.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing.
• Supports clinical leadership by maintaining the proper daily workflow of tasks.
• Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
• Provides insight to identify needs for additional staff.
• Maintains comprehensive working knowledge of contractual staff relationships.

REQUIREMENTS

• 1 year minimum experience of scheduling in the healthcare/medical office environment.
• Preferably proficient in HCHB.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.