Scheduling Coordinator, Infusion Center, Full time, Days

The Infusion Center Scheduling Coordinator performs infusion scheduling and various routine clerical tasks support to the Infusion Center Department. The Infusion Center Scheduling Coordinator schedules and coordinates all infusions, blood transfusions, and injection appointments. Tracks and coordinates all scheduling changes and cancelations. Will ensure valid authorization is obtained and attached to appointment, ensure authorization matches with physicians’ order. May handle insurance inquiries; explains deductible and payments if necessary. Works closely with the Clinical Nurse Manager or Clinical Director, Charge Nurse, Financial Counselor, and other members of the nursing team to trouble-shoot, resolve problems and provide administrative support and triage calls. Infusion Center scheduling coordinator will work directly with clinic staff and patients to provide information and complete documentation to assure quality of care. Maintains positive relationships with patients, family members and other visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Knowledge of medical/surgical terminology and procedures
• Knowledge of ICD-10 CM and CPT coding systems.
• Strong knowledge of computers and computerized practice management systems and other computerized systems (Microsoft office programs and electronic health records systems).
• Demonstrates good telephone management skills.
• Excellent organizational skills, strong interpersonal skills
• Must be able to handle multiple tasks with interruption and able to multi-task
• Critical thinking, the ability to identify problems, good solving skills to resolve them in a timely manner
• Use of customer service principles and practices
• Good English communication skills and ability to communicate effectively
• Excellent grammar, punctuation, proofreading, editing and composition skills
• Demonstrates good communication skills, bilingual helpful.

Required:

• Must have knowledge of major medical insurance plans
• HMO procedures & medical terminology
• Experience with ICD-10 CM & CPT coding systems
• Ability to maintain composure & balance multiple priorities in a fast-paced environment

Preferred:

• High school diploma or GED
• Minimum 2 years of front office experience
• Experience in oncology scheduling process