Scheduling Coordinator - Jewett Orthopedic Institute Access Center

Position Summary One of the region's largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute's world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute's Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare's Best Places to Work award. Click here to learn more about Orlando Health Jewett Orthopedic Institute Position Summary The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Location: This role will be located in our Access Center - Orlando, 32806 Schedule Summary: Full-time | Monday - Friday Benefits That Start Day One! Medical, Dental, Vision Insurance 403(b) Retirement Savings Plan HSA & FSA Options Up to 5 Weeks PTO Paid Parental Leave & Family Care Support Life Insurance & Extended Leave Plan Pet & Car Insurance 100% Paid Tuition + Loan Repayment Assistance Ready to make a meaningful impact in orthopedic care? Apply today and become part of a team that's redefining excellence in healthcare. Responsibilities Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Licensure/Certification None. Experience One (1) year of retail, customer service or health care. Computer experience required.

Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Licensure/Certification None. Experience One (1) year of retail, customer service or health care. Computer experience required.

Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.