Job Overview:
Pay Range: $28.00hr - $32.00hr
Requirement/Must Have:
- High School diploma is required.
- Knowledgeable and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information.
- Ability to become proficient in EMR and various IT systems is required.
- Strong verbal and written communication skills.
- Professional appearance.
Responsibilities:
- Closely monitor patients throughout various transplant phases to assure completion of required testing and services.
- Validate financial clearance for services being scheduled.
- Provide stellar customer service when interfacing with patients in person and over the phone to establish appointments.
- Alert clinicians when patient testing is complete or when patients are non-compliant in completing medical services.
- Coordinate collection of testing results and provider notes.
- Coordinate care with ancillary departments as needed.
- Problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services.
- Participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care.
- Evaluate and analyze information, patient charts, and physician notes to effectively schedule patient care and communicate outcomes to others.
- Act as the non-clinical patient care coordinator to assure patients are being effectively cared for and managed to be compliant with transplant requirements and physician-directed care.
Nice to Have:
- Associate's or Bachelor's degree is strongly preferred.
- Experience in the medical field, including scheduling and transplant, preferred.
- Content knowledge of medical terminology and transplant process preferred.
- Bilingual skills are strongly preferred.
Skills:
- Analytical skills.
- EMR proficiency.
- Medical terminology.
- Appointment scheduling.
- Customer service.
- Problem-solving.
- HIPAA compliance.
Qualification And Education:
- High School diploma.
- Demonstrated ability to problem-solve and provide effective resolutions.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.