Assisted Living, Communication Skills, Detail Oriented, Healthcare, Leadership, Multitasking, On Call, Operational Support, Organizational Skills, People Management, Problem Solving Skills, Schedule Development, Staff Requirements, Team Player, Telephone Skills, Trend Analysis
Open Arms Assisted Living is seeking a highly organized and dependable Scheduling Coordinator to support staffing operations across a large portfolio of residential homes. This role is essential to ensuring all homes are properly staffed, shifts are covered, and residents receive consistent, high-quality care.
The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and takes full ownership of staffing needs from start to resolution.
Key ResponsibilitiesScheduling & Staffing
- Develop, manage, and maintain staff schedules across multiple homes and all shifts (1st, 2nd, and 3rd)
- Ensure full coverage of all scheduled shifts daily
- Adjust staffing in real time based on availability and operational needs
Call-Off Management & Shift Coverage
- Respond promptly to call-offs, no-shows, and urgent staffing gaps
- Proactively secure replacement staff through available resources (float staff, overtime, call-ins)
- If coverage cannot be secured, the Scheduling Coordinator is required to report onsite and remain until appropriate coverage is arranged
Communication & Coordination
- Maintain accurate staff availability and contact information
- Communicate schedule updates clearly and promptly to staff and management
- Work closely with leadership to address ongoing staffing needs
On-Call Rotation
- Participate in a rotating on-call schedule with other Scheduling Coordinators
- Manage the designated scheduling phone during assigned after-hours and weekend rotations
- Respond to urgent staffing needs during on-call periods
Tracking & Reporting
- Track attendance, including call-offs, late arrivals, and no-shows
- Identify trends and escalate concerns to management
- Support enforcement of attendance and scheduling policies
Qualifications
- Experience in staff scheduling, coordination, or healthcare operations preferred
- Strong organizational and multitasking skills
- Ability to work under pressure and handle urgent situations
- Excellent communication and problem-solving abilities
- Reliable, responsive, and detail-oriented
Work Schedule & Expectations
- Standard office hours are 8:00 AM – 5:00 PM
- Must be able to respond to staffing needs in real time during working hours
- Participation in after-hours and weekend on-call rotation is required
- Flexibility to address urgent staffing issues outside of standard hours when assigned on-call
- Willingness to step in and provide onsite coverage when necessary
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Opportunities for growth within a growing organization
- Supportive and team-oriented environment
Why Join Open Arms Assisted Living?
Join a growing organization that provides structured, high-quality care across multiple residential homes. This role plays a direct impact in maintaining safe, fully staffed environments for both residents and staff.