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The Scheduling Coordinator supports the reception, registration, communication and other administrative functions in the designated department(s). Requires a focus on customer service during all patient and customer interactions. Utilizes patient information and billing systems, coordinates insurance documentation, manages patient records, department schedules and incoming telephone calls.
Patient Registration & Front Desk Operations
Greets and interacts with patients, visitors, health professionals, and hospital personnel in accordance with hospital policies and standards of behavior.
Manages patient flow within assigned department(s), providing expected service times and updates as needed.
Notifies appropriate clinic areas or staff of patient arrivals.
Performs point-of-service check-in procedures, ensuring accurate account selection and registration.
Updates demographic information, special needs flags, and appointment messages in all applicable information systems.
Collects and routes Release of Information forms to Medical Records for processing.
Obtains outside records, test results, and images prior to visits and prepares documents for scanning.
Coordinates and schedules appointments in accordance with department protocols and provider templates.
Answers high-volume telephone calls, screens and prioritizes messages, and routes communications accurately and timely.
Provides and reinforces patient education, including exam preparation and discharge instructions, utilizing available online resources.
Insurance & Financial Coordination
Obtains and verifies insurance and registration information.
Coordinates insurance authorizations and referrals, communicating with financial advisors, admitting departments, and insurance companies.
Documents authorization activities within the appropriate system modules.
Manages copay collection and justification processes.
Manages waiting lists, recall lists, and patient correspondence.
Perioperative Charge Capture & Billing Support
Gathers and reviews paperwork for charge entry by exception.
Reviews preference cards, implant records, vendor delivery tickets, and charge sheets for accuracy and completeness.
Charges patient supply items, implants, equipment, and consignment items using appropriate markup when necessary.
Performs daily charge interface processing for perioperative services time charges, supply charges, and anesthesia supply charges.
Checks documentation for completeness related to DME (soft goods) supplies.
Runs audit reports, charge transmittals, demographic reports, surgery logs, and other required reports.
Distributes anesthesia professional fee billing paperwork to appropriate parties.
Maintains organized files of all patient charges in chronological order for intradepartmental access.
Gathers required documentation for patient billing services, including implant and vendor records.
Materials & Office Management
May perform materials management duties including supply acquisition and requisition.
Ensures maintenance of office equipment.
Orders department supplies in a timely and cost-effective manner.
Maintains departmental forms and printed materials.
Collaboration & Communication
Collaborates with providers, staff, patients, and families to ensure comprehensive patient service.
Communicates clearly and effectively to ensure patient understanding of appointments, follow-up care, and billing processes.
Supports accurate, complete, and retrievable patient documentation across all information systems.
Minimum Qualifications:
Required: High School Diploma/GED or equivalent AND 2 years of work experience in Physician's Office / Surgery Scheduling.
Preferred: Previous experience in hospital registration or admitting, medical terminology and knowledge of insurance.
Knowledge, Skills, and Abilities:
Computer skills are required with a knowledge base in Windows.
Basic typing skills.
Must be articulate in oral and written expression and be able to interact with patients, their families, and physicians in a calm and professional manner.
Flexibility to work in other areas of the department.
WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary
Touro
Touro, at the forefront of medical excellence within LCMC Health's incredible community of care, has been regionally recognized for 165 years as one of New Orleans' most enduring healthcare monuments. It's where babies come from and New Orleanians are cared for. Learn more about Touro and our Leapfrog "Grade A" Hospital Safety distinction
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LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
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