Scheduling Coordinator

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-23353

Facility:

LOC0027 - 141 Longwater Norwell141 Longwater DriveNorwell, MA 02061

Department Name:

SSH Patient Access

Status:

Full time

Budgeted Hours:

40

Shift:

Day (United States of America)

Scheduling Coordinator represent Central Wide Scheduling at South Shore Hospital by answering live telephone calls

professionally, accurately, and efficiently. CWS will provide callers with exceptional customer service and

demonstrate call control while maintaining a high level of professionalism with each interaction. CWS schedules,

takes and verifies insurance information and request pre authorizations as necessary

Compensation Pay Range:

$22.20 - $31.75

JOB REQUIREMENTS

Minimum Education- Preferred

Equivalent to high school curriculum preferred

Minimum Work Experience

Customer service experience required. Healthcare experience preferred.

Required additional Knowledge, and Abilities

Ability to thrive in a fast-paced medical environment.

Excellent spelling, communication and grammar skills.

Maintain the ability to multi task and toggle between multiple screens seamlessly.

Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.

Medical Terminology knowledge preferred.

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the

job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job.

They are the major functions that the person in the job is held accountable for. Following are the essential

functions of the job.

1- Demonstrates knowledge of booking appointments for services at South Shore Hospital (SSH). Booking

may be done with the patient, physician or physician staff and may be done by telephone or fax.

a- Is proficient when scheduling, re-schedule/cancel patients in the computer.

b- Will insure that caller has a clear understanding of test and any preps that are necessary.

c- Is efficient verifying demographics and making necessary changes if needed.

d- Utilize insurance software to verify insurance.

e- Able to run and work off of applicable reports.

f- Provide training as needed to assist the team.

g- Establishes proper identity of Patient from caller by using 3 sources of identification

2- Responsible for all pre-certification, eligibility and verification of benefits on all accounts.

a- Utilize on line tool efficiently for the purpose of verifying insurance.

b- Can effectively enter all insurance information into Meditech.

Meditech.

c- Retrieves authorizations as necessary

3- Can locate and identify the correct Provider utilizing Meditech

a- If Provider is not in the system. Scheduler will enter new Provider information into notes for the purpose of

updating the Provider dictionary.

b- Knows how to confirm the Provider is on Staff at South Shore Hospital

4 - Technology- Embraces technological solutions to work processes and practices.

a- Demonstrate full knowledge of utilizing Department computer programs.

b- Able to function and have a complete understanding of computer downtime process.

c- Able to review and analyze Amtelco, Meditech, IntellaSource, and Passport programs.

d- Manage own timecard responsibilities.

e- Able to utilize the phone system, including VERA system.

f- Ensures accurate messaging/paging information by confirming spelling of callers first/last name, phone

number, DOB, and primary care physician.

5 - Safety Awareness- Fosters a "Culture of Safety" through personal ownership and commitment to a safe

environment.

a- Adheres to patient identification policies/procedures.

b- Adheres to universal precautions and respiratory etiquette guidelines.

c- Understands individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red).

d- Understands role in Department specific plan for emergency preparedness

e- Knowledge of SNAP communication tool, ability to activate, track response and ability to educate end-users on

use.

f- Mastery of Red Alert activation/monitor alert response and update appropriate person as needed dependent

upon code type.

6- Customer Service

a- Is competent with all aspects of Customer Service.

b- Is able to help all internal and external patients utilizing the Customer Service skills learned in Training.

c- Knows when to escalate a difficult situation to Management.

d- Must demonstrate knowledge of Customer Service skills by passing training programs

7- Actively participates in Information Center Continuing Education programs

a- Attends monthly continuing education sessions

b- Completes all associated measurement tools and learning exercises

c- Completes all monthly emergency preprardenes education tasks

d- Under the guidance of the manager and Customer service trainer participates in feedback programs to further

develop customer service skills

ESSENTIAL FUNCTIONS (Cont.)

1 - Technology and Learning

a- Participates in continued learning and possess a willingness and ability to learn and utilize new technology and

procedures that continue to develop in their role and throughout the organization.

b- Embraces technological advances that allow us to communicate information effectively and efficiently based

on role.

UNIT / DEPARTMENT SPECIFIC JOB FUNCTIONS

Unit Specific functions are those tasks, duties and responsibilities that are specific to the performance of the job

within a certain unit(s). Following are unit specific functions of the job, along with the corresponding

performance standards.

1- Can schedule all Patients effectively and keeping within all Hospital standards

2- Can effectively utilize the One Call system

3- Can connect callers to appropriate calling destination efficiently

4- Always works within the Team parameters by helping co workers when necessary

PHYSICAL REQUIREMENTS

Indicate the appropriate physical requirements of this job in the course of a shift.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential

functions of this position.

General Activity- Frequent Standing/Walking Required, No Driving

Motion- No Motion requirements needed

Motor Skills- Use of hands required, Use of feet required

Weight/Force- No lifting required

Monday through Friday 8:00-4:30

Responsibilities if Required:

Education if Required:

License/Registration/Certification Requirements: