Administrative Skills, Child Protection/Welfare, Communication Skills, Community and Social Services, Detail Oriented, Environmental Regulations, First Aid, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, High School Diploma, Loans, Multitasking, Operational Support, Organizational Skills, Reporting Skills, Schedule Development, Social Work, Team Player, Tuition Fees
Scheduling Coordinator – Quality Parenting Center (QPC)
Hamden, CT | Full-Time | Non-Exempt
Make a Meaningful Impact for Families
The Children's Center of Hamden is seeking a highly organized and detail-oriented QPC Scheduler to support our Quality Parenting Center (QPC)program. In this vital role, you will coordinate and manage visitation schedules for families involved with DCF, ensuring smooth operations that support safe, structured, and meaningful parent-child connections. As part of this parent-empowerment program, your work will directly contribute to helping families stay connected and progress toward reunification.
Why Join Us?
At The Children's Center of Hamden, you'll be part of a collaborative, mission-driven team that values innovation, compassion, and professional growth. We offer:
- Comprehensive Benefits – Medical, dental, vision, life, disability, EAP, and wellness programs. On one medical plan option, The Children's Center covers 92% of the employee premium and contributes to Health Savings Accounts (HSAs).
- Generous Paid Time Off – Vacation, sick, personal days, and 13 paid holidays.
- Retirement & Long-Term Security – 401(k) plan with employer contributions to help you save for the future.
- Professional Growth & Development – Interest-free tuition loans, ongoing CEU-accredited training, and opportunities for career advancement.
- Supportive, Mission-Driven Culture – Join a collaborative team where your work truly makes a difference for youth and families.
What You'll Do
As Scheduling Coordinator, you will:
- Coordinate and maintain visitation schedules for the QPC program, including evenings and weekends, in collaboration with DCF staff and area offices.
- Schedule and organize family visits, informational meetings, and related program activities.
- Arrange transportation for children, parents, and caregivers, ensuring all logistical needs are met.
- Maintain daily logs of visits and transportation and prepare reports as required.
- Ensure staff coverage for call-outs, vacations, and scheduling gaps.
- Communicate effectively with families, caregivers, DCF staff, and internal teams to ensure seamless coordination of services.
- Ensure all scheduling and client information is handled in a HIPAA-compliant and confidential manner.
- Verify transport staff are equipped with necessary materials (e.g., car seats, first aid kits, PPE).
- Participate in team meetings, trainings, and ongoing professional development.
- Support administrative functions and perform additional duties as needed to support program operations.
What We're Looking For
- High School Diploma or GED required.
- Experience in scheduling, administrative support, or human services strongly preferred.
- Knowledge of child welfare systems, family dynamics, or social services is a plus.
- Strong organizational, communication, and multitasking skills.
- Ability to collaborate effectively with staff, families, and external partners.
Physical & Work Environment Requirements
- Ability to perform light lifting, standing, walking, bending, and other physical tasks as needed.
- Potential exposure to bodily fluids and other environmental hazards in a service setting
Join Our Team
If you're organized, compassionate, and passionate about supporting families and helping programs run smoothly, we encourage you to apply. Your work will play a key role in strengthening connections and supporting positive outcomes for children and families.
The Children's Center of Hamden is an Affirmative Action/Equal Opportunity Employer.
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THE CHILDREN'S CENTER OF HAMDEN