Scheduling Coordinator

BASE COMPENSATION: $24.00 - $27.00 per hour
LOCATION: Scottsdale, AZ
WORKPLACE SETTING: Onsite

POSITION SUMMARY
The Scheduling Coordinator is a critical member of the Patient Operations team, responsible for managing the full lifecycle of patient appointment scheduling across 10X Health's national telehealth platform. This role owns appointment booking, proactive patient outreach for reminders, and rapid recovery of missed or cancelled visits - ensuring every patient stays on track with their care journey. The ideal candidate is highly organized, a strong communicator, and thrives in a high-volume environment. 

ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

OBJECTIVES

• Schedule new patient consultations, follow-up appointments, and care plan reviews across provider calendars, coordinating availability to maximize provider utilization and minimize scheduling gaps
• Process appointment requests received via phone, email, patient portal, and internal referrals accurately and within defined response time standards
• Document all appointment details, patient preferences, special instructions, and scheduling actions in Salesforce and the EMR/scheduling system with consistency and accuracy
• Monitor daily appointment queues to identify no-shows, late cancellations, and unfulfilled bookings and take prompt corrective action
• Conduct outbound outreach (phone, email, SMS) to recover missed and cancelled appointments within defined SLAs, maintaining a prioritized rescheduling queue based on care urgency
• Escalate patients with repeated missed appointments or persistent attendance barriers to the care coordination team for follow-up
• Execute proactive appointment reminders at defined intervals (48-hour and 24-hour prior), confirming patient readiness including technology access and pre-appointment requirements
• Identify and resolve barriers to attendance — technology issues, scheduling conflicts, address changes — before the appointment date
• Serve as a professional, empathetic point of contact for patients with scheduling questions or concerns, maintaining HIPAA-compliant handling of all communications and records
• Track key scheduling metrics (fill rate, no-show rate, reminder response rate, reschedule recovery rate) and surface patterns and insights to the operations team for continuous improvement

• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with a professional, empathetic, and patient-focused approach
• Ability to coordinate complex schedules while balancing patient and provider needs
• High attention to detail when managing appointments and maintaining accurate documentation
• Proactive problem solving with the ability to anticipate and resolve scheduling issues
• Ability to prioritize competing requests while meeting established response times
• Commitment to maintaining patient confidentiality and HIPAA compliance
• Collaborative approach with the ability to work effectively across clinical and operational teams

• 2+ years of experience in medical scheduling, patient coordination, or a customer-facing healthcare operations role
• Proficient in CRM systems (e.g., Salesforce, HubSpot) Shopify, Microsoft Office Suite, and other relevant technical software. Salesforce experience strongly preferred.
• An associate's degree is preferred, but High School Diploma or GED will also be considered

• Prolonged periods of sitting at a desk

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