### Job Duties
We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude.
The primary location for this full-time position is Waite Park, with working hours between 9:45am and 6:15pm.
Primary Responsibilities include:
*Answer incoming calls from customers; provide excellent customer service and accurate information.
*Schedule rides and assign to appropriate bus routes using navigation software.
*Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
*Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
*Record and maintain ride denials for future service design planning.
*Complete data reporting for rides and billing requirements.
*Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
*Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)
Starting wage range for this full-time position is $18.88-$22.66 per hour
Benefits include: paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!
Qualifications:
*HS Diploma or equivalency and three (3) years’ relevant experience with dispatching, scheduling, customer service or another related field.
*Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
*Proficient in Microsoft Office and general office technology.
*Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
*Ability to maintain concentration with frequent interruptions in a multi-person office setting.
*Availability for scheduling Monday-Friday and occasional Saturdays.
*Punctuality and regular attendance is an essential function of the position.
*Prior dispatch/scheduling experience and navigation technology experience, preferred.
*Bi-lingual, preferred. (Spanish, Somali)
To apply:
Applications can be submitted online through our website: www.tricap.org OR you can contact us for application materials by phone: 320-257-4511 or email: general@tricap.org. Applications are due by Wednesday, August 20, 2025.
### Minimum Education Required
High School Diploma or equivalent
### Minimum Experience Required
High School Diploma or equivalent
### Shift
First (Day)
### Number of Openings
1
### Public Transportation Accessible
Yes
### Veterans Encouraged to Apply
Yes
### Physical Required
No
### Drug Test Required
No
### Compensation
$18.88 - $22.66 / Hourly
### Postal Code
56387
### Place of Work
On-site
### Requisition ID
1531
### Job Type
Full Time
### Job Benefits
Paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!
### Application Link
https://tricap.org/careers/open-positions/