Job Summary: ***This is a full time, in-office position with frequent overtime and rotating weekends.*** The Patient Scheduling/Staffing Manager plans, organizes, directs, and manages all aspects of the clinician staffing department. Provides leadership, guidance, and direction for day-to-day operations and administrative activities, including the authority to make regarding department operations, administration. Leads and/or contributes to the short-term and long-term strategic planning, design, development and implementation of department objectives, processes, and standards. Beyond scheduling, the manager provides leadership, problem-solving, and strategic staffing oversight. KEY RESPONSIBILITIES - Manage daily staffing and scheduling for assigned geographic areas, and the areas of the team.
- Create and maintain clinician schedules based on referrals, authorizations, patient needs, and clinician availability.
- Organize and prioritize active patient schedules to ensure timely and compliant visits.
- Submit completed schedules by the end of each workday.
- Maintain and troubleshoot patient and staffing logs on a daily basis.
- Track, update, and post clinician availability, skills, and geographic coverage.
- Verify clinical competencies of the visiting staff as needed prior to assigning the task.
- Maintain accurate and up-to-date information in the EMR system.
- Build and maintain strong working relationships with field clinicians.
- Communicate clinical issues of the day to Clinical Supervisor if received from the visiting staff.
- Communicate effectively with nurses and patients to address scheduling issues and resolve conflicts.
- Provide accurate daily schedule updates and routing information to clinicians.
- Create efficient and logical nurse routes based on location and visit requirements.
- Report scheduling updates and issues to case managers, operations managers, and the Director of Nursing.
- Cover for other staff members on-call off days.
- Perform other duties as assigned to support operational needs
LEADERSHIP RESPONSIBILITIES - Lead and manage and support the scheduling team, ensuring optimal staffing coverage.
- Strategically plan schedules based on referral requirements and organizational priorities.
- Ensure all schedules are submitted daily, meeting deadlines.
- Proactively address and resolve staffing challenges.
- Foster strong relationships with clinicians, understanding their skills, availability, and geographical reach.
- Provide regular reports and updates to DPCS / Clinical Supervisor on site.
- Mentor and develop scheduling coordinators, ensuring high performance and growth.
- Ensure staffing aligns with both patient care excellence and operational goals.
Benefits: - 401(k)
- Vision Insurance
- Dental Insurance
- Medical Insurance
- Paid Time off
- Sick Time
- Holiday Pay
- Paid training
Job Type: Full-time Pay: From $50.00 per hour Schedule: - Every weekend
- Monday to Friday
Work Location: In person Requirements - High school diploma or equivalent
- Minimum of two years of experience as a Scheduling Manager; home health experience preferred.High School Diploma/GED
- Strong phone and verbal communication skills with active listening.
- Bilingual English/Spanish preferred.
- Computer literate.
- Strong ability to multi-task, set priorities and manage time effectively.
- Superb customer service skills – ability to handle diverse customers.
- Able to exercise independent judgment and initiative.
- Work with minimum supervision.
- Experience using Synergy EMR and/or other Electronic Medical Record databases is a plus.
- Motivated and fast orienting individual.
- Professional and responsible approach to work.
- Ability to work under high pressure and in a fast-paced environment.
- Flexible and fast learner.
- Problem-solving skills.
- Critical thinking and ability to use best judgment.
- Managerial, operational, and organizational skills.
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