divh2Position Overview/h2pAssists patients by determining need, determination of provider availability and scheduling appointments in Athena using best practice workflow./ph3Essential Functions/h3ulliAbility to effectively triage calls from patients to ensure appropriate schedule./liliCollect patient demographics required to set up an appointment in scheduler./liliSchedules and enters appointment date and time into computerized scheduler. Records when appointments have been filled or canceled./liliAnswers telephone and either responds to the inquiry or directs caller to appropriate personnel./liliOther duties as assigned./li/ulh3Preferred Skills Experience/h3ulliExperience working in a high volume call center environment/liliGreat attention to detail and data entry accuracy/liliAbility to handle all calls in a professional, friendly and enthusiastic manner/liliExcellent and professional customer service skills/liliDemonstrate proficiency in Microsoft Office Suite, including Word and Excel/liliExperience level: 3+ years./li/ulh3Work Environment/h3ulliA standard business environment exists with moderate noise levels./liliAbility to lift and move approximately thirty (30) pounds on a non-routine basis./liliAbility to sit for extended periods of time./liliLong periods of computer usage/liliHandling seizing, holding, grasping and fingering of objects, tools and controls/liliVision close vision/liliHearing- ability to receive detailed information through oral and telephonic communication/li/ulpThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed./p/div