Scheduling Specialist/Office Assistant - Gillette, WY

JOB SUMMARY

The Scheduling/Staffing Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of the Home Health or Hospice Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.

DUTIES & RESPONSIBILITIES

• Serves as the primary and secondary responder to all inbound phone calls.
• Responsible for maintaining information involving current staffs and contract staffs demographic information, skill sets, availability and productivity levels.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling , missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing.
• Supports clinical leadership by maintaining the proper daily workflow of tasks.
• Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
• Demonstrates commitment, professional growth and competency.
• Provides insight to identify needs for additional staff.     
• Maintains comprehensive working knowledge of contractual staff relationships.
• Serves as an administrative support resource for all clinical and marketing staff.
• Ensures compliance with all state, federal & Medicare regulatory requirements

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email.
• Establishes productive organizational skills and habits.
• Provides excellent customer service skills.
• Strong  team skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Technical aptitude to know, learn and master the agency’s software.
• Ability to multi-task in a fast paced office environment.
• Promote and demonstrate company core values and mission.