Position InformationPosition Number: 001319Classification Title: University Program Associate - JourneyAnnual Salary: $40,350 – $47,900FLSA Status: Non ExemptDivision: Academic AffairsDepartment: University Scholarship OfficeEmployment Type: Permanent – Full TimeHours per Week: 40Months per Year: 12Work Schedule: 8:00 am – 5:00 pm, Monday to Friday. Occasional evening and weekend hours may be required. Telework possible after onboarding, with supervisor approval.Posting Date: 06/17/2026Closing Date: 06/24/2026Proposed Hire Date: 07/20/2026Primary Purpose of the PositionProvide regular support to the University Scholarship Office and departmental scholarship administrators to ensure effective scholarship development and administration for the university.Key ResponsibilitiesServe as the primary contact for scholarship administrators and other departmental representatives seeking training, technical assistance, and resources that support scholarship administration.Clearly explain how scholarship donor agreements and funds are established, how to calculate scholarship fund balances, and the functions within the scholarship application, review, and award cycles.Demonstrate advanced knowledge, experience, and the ability to rapidly learn content management systems designed for scholarship and fund management.Develop and maintain positive working relationships with scholarship administrators and other departmental personnel responsible for managing scholarship funds, reviewing applications, and awarding scholarships.Provide initial and ongoing training and support to university personnel responsible for scholarship fund administration and use of the scholarship management system.Develop training content and resource materials for users, and lead implementation of the annual Scholarship Administration Training Session.Present to large and small audiences that attend general information and training sessions, or other public events related to scholarship administration.Develop and maintain scholarship management user guides that provide policy and system guidance for administrators, reviewers, and students.Respond to requests for information or support from college or departmental personnel in a timely manner and prepare reports and other resources to satisfy inquiries as needed.Track scholarship fund balances, offers, and award payments for departments outside the USO to ensure that all scholarship funding available is being awarded in compliance with the terms of donor agreements.Raise awareness of the mission and resources provided by the University Scholarship Office, explain university processes and policies related to effective scholarship administration, troubleshoot scholarship system, program, and fund issues.Other Work ResponsibilitiesMake recommendations that will improve the scholarship management system, advance strategic use of scholarship funds, and increase overall departmental production.Maintain a current roster with contact information for all departmental scholarship administrators and reviewers.Maintain a strong working knowledge of university systems and other technology platforms, including Slate and related scholarship portals, Google Drive, Docs, Sheets, Microsoft Word, Excel, PowerPoint, Banner Student and Banner Finance, and Report Central.Develop tools to annually collect and organize feedback from users of the scholarship management system to identify concerns that will inform system changes and enhancements.Provide guidance and support to student workers and/or federal work study students working in the USO.Compile, organize, and analyze multiple data and informational resources for ad‑hoc reporting.Minimum QualificationsBachelor's degree, or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.Advanced knowledge of scholarship administration systems.Advanced knowledge of content management systems for scholarship and fund management.Strong communication skills, with ability to develop training materials and present to large and small audiences.Analytical skills with a detail‑oriented solution focus.Commitment to high‑touch, proactive customer service in a team‑based environment.Exceptional verbal and written communication skills.Experience with scholarship administration in a four‑year college or university setting, preferably a mid‑size to large public or private university.Familiarity with Banner and Slate, and advanced proficiency in Microsoft Office and Google Suite.Preferred Experience, Skills, Training & EducationExperience with scholarship administration in a four‑year college or university setting.Familiarity with Banner and Slate.Advanced proficiency in Microsoft Office and Google Suite.Exceptional verbal and written communication skills.Commitment to proactive customer service and team‑based environments.Required DocumentsResume / Curriculum VitaeCover Letter / Letter of InterestContact Information for References9201 University City BlvdCharlotte, NC 28223#J-18808-Ljbffr