Job Title: School Account Coordinator - Photo Event Support
Job Type: FTSalaried Non-exempt Seasonal Overtime Opportunities: Available
School Account Coordinators play a vital role in bringing JostensPIX JPIX Picture Day events to life. Supporting both our Operations and Sales teams, youll help prepare, organize, and execute memorable school experiences from start to finish. Were looking for proactive team members with exceptional customer service skills, strong attention to detail, and a passion for creating smooth, successful events. Join our fast-growing division and help deliver picture-perfect days for schools and students.
Responsibilities:
• Assist with JPIX teams for any operational or support activities to meet and exceed customer expectations • Engage with school contacts utilizing a phone-first approach • Serve as a point of contact for schools, sales reps, and internal partners • Decide and produce accurate, immediate decisions based on real-time information to adjust resources as changes occur • Develop deep-rooted partnerships with key customer resources
Requirements:
Education: • Associate degree in business or service field, or combination of education and equivalent experience
Experience: • 2-3 years of experience in successful customer relations work, including handling inbound and outbound calls • Proficiency in working-level experience with the Microsoft Office suite
Skills and Qualities:
• Enthusiasm: Ability to work in a fast-paced environment, managing a variety of operational needs while maintaining strong attention to detail • Confidence: Excellent verbal and written communication skills • Determined: Fostering creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations • Absolute: Able to multi-task and work both independently and in a collaborative environment • Savvy: Comfortable with technology and learning new software applications • Optimistic: Carry a positive disposition and teamwork attitude • Definitive: Able to independently plan, prioritize, and organize competing demands that may be deadline-driven • Reasonable schedule flexibility to support seasonal overtime of up to 50 hours per week from August to October and variable early start times from July to November
Preferred Qualifications:
• Bachelors degree in business • Exposure to and understanding of the industry and competition • Advanced knowledge of the Microsoft Office Suite • Knowledge of scheduling or logistics • Key account management experience to demonstrate relationship support abilities
About Us:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges, and universities each year and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products, like yearbooks, letter jackets, class jewelry, and championship rings, keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments, and biggest accomplishments every year. We have 13 first-class facilities across the globe from North America to the Caribbean. Watch a short video about us here.
Equal Opportunity Employer:
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOEMFVet disabled are encouraged to apply.
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