School Clerical Supervisor

School Clerical Supervisor

Job Type: Exempt / Full-Time

Location: Muskegon, MI

Why Join Hackley Community Care?

At Hackley Community Care, we are committed to providing high-quality, compassionate care to the communities we serve. As part of our school-based health team, you will play an important role in supporting access to healthcare services for students and families.

Job Summary:

Under the direct supervision of the School Mental Health Program Manager, the School Clerical Supervisor provides leadership and oversight for clerical operations across assigned school-based health sites. This position supervises clerical staff, coordinates daily workflows, supports operational needs, and ensures effective administrative support for HCC's school-based programs.

The School Clerical Supervisor works collaboratively with HCC providers, school-based health staff, school personnel, students, families, and community partners to support the coordination and delivery of quality healthcare services within the school setting.

Perks & Benefits Include:

• A rewarding and meaningful practice setting
• Supportive, team-based work culture
• Competitive compensation
• Paid time off and paid holidays
• Quarterly performance bonuses
• Retirement plan with company contribution
• Vendor discounts

What You''ll Be Doing:

• Provide direct supervision, leadership, coaching, and support to clerical staff assigned to School Wellness Program sites, grant-funded school sites, and behavioral health-only sites.
• Oversee daily clerical operations, including staffing coverage, scheduling, workflow processes, and operational needs.
• Monitor staff performance, provide feedback, complete evaluations, and address performance concerns as needed.
• Assist with recruitment, interviewing, onboarding, and training of new clerical team members.
• Provide clerical coverage at school locations when urgent operational needs arise.
• Develop and improve workflows, procedures, and processes to support efficient school-based health operations.
• Coordinate with school staff and HCC departments regarding operational needs, including supplies, badges, key cards, and facility requests.
• Support medical record organization, retention, retrieval, review, and release processes while maintaining confidentiality.
• Review payroll reports and assist with timekeeping accuracy.
• Promote excellent customer service and support HCC's mission, values, and commitment to patient-centered care.
• Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and HCC policies.

Job Qualifications

• High school diploma or equivalent required.
• College degree preferred and/or a minimum of three years of experience.
• Previous supervisory experience.
• Experience working in healthcare, education, or a customer service environment preferred.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft Office products and ability to learn new technology systems.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Special Skills & Abilities

• Strong leadership, mentoring, and coaching skills.
• Excellent decision-making and problem-solving abilities.
• Ability to work independently while collaborating effectively with multidisciplinary teams.
• Ability to build and maintain positive relationships with employees, school personnel, students, families, and community stakeholders.
• Ability to adapt to changing priorities and manage multiple competing demands.
• Commitment to creating a positive work environment and supporting HCC's mission.