School Clerical Supervisor
Job Type: Exempt / Full-Time
Location: Muskegon, MI
Why Join Hackley Community Care?
At Hackley Community Care, we are committed to providing high-quality, compassionate care to the communities we serve. As part of our school-based health team, you will play an important role in supporting access to healthcare services for students and families.
Job Summary:
Under the direct supervision of the School Mental Health Program Manager, the School Clerical Supervisor provides leadership and oversight for clerical operations across assigned school-based health sites. This position supervises clerical staff, coordinates daily workflows, supports operational needs, and ensures effective administrative support for HCC’s school-based programs.
The School Clerical Supervisor works collaboratively with HCC providers, school-based health staff, school personnel, students, families, and community partners to support the coordination and delivery of quality healthcare services within the school setting.
Perks & Benefits Include:
- A rewarding and meaningful practice setting
- Supportive, team-based work culture
- Competitive compensation
- Paid time off and paid holidays
- Quarterly performance bonuses
- Retirement plan with company contribution
- Vendor discounts
What You'll Be Doing:
- Provide direct supervision, leadership, coaching, and support to clerical staff assigned to School Wellness Program sites, grant-funded school sites, and behavioral health-only sites.
- Oversee daily clerical operations, including staffing coverage, scheduling, workflow processes, and operational needs.
- Monitor staff performance, provide feedback, complete evaluations, and address performance concerns as needed.
- Assist with recruitment, interviewing, onboarding, and training of new clerical team members.
- Provide clerical coverage at school locations when urgent operational needs arise.
- Develop and improve workflows, procedures, and processes to support efficient school-based health operations.
- Coordinate with school staff and HCC departments regarding operational needs, including supplies, badges, key cards, and facility requests.
- Support medical record organization, retention, retrieval, review, and release processes while maintaining confidentiality.
- Review payroll reports and assist with timekeeping accuracy.
- Promote excellent customer service and support HCC’s mission, values, and commitment to patient-centered care.
- Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and HCC policies.
Job Qualifications - High school diploma or equivalent required.
- College degree preferred and/or a minimum of three years of experience.
- Previous supervisory experience.
- Experience working in healthcare, education, or a customer service environment preferred.
- Strong interpersonal and communication skills.
- Proficiency with Microsoft Office products and ability to learn new technology systems.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
Special Skills & Abilities - Strong leadership, mentoring, and coaching skills.
- Excellent decision-making and problem-solving abilities.
- Ability to work independently while collaborating effectively with multidisciplinary teams.
- Ability to build and maintain positive relationships with employees, school personnel, students, families, and community stakeholders.
- Ability to adapt to changing priorities and manage multiple competing demands.
- Commitment to creating a positive work environment and supporting HCC’s mission.
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