Scrum Master and AI Delivery Lead

Scrum Master and AI Delivery Lead

About the Role

We're looking for an AI Delivery Lead to drive product delivery, release operations, and team alignment across our mobile application portfolio - 20+ apps serving HVAC contractors and distributors across 12 business units on iOS and Android.

This isn't a traditional Scrum Master role. This isn't a "run ceremonies and update Jira" role. You'll sit at the intersection of product, technology, and operations - part delivery leader, part product thinker, part hands-on operator. You'll be hands-on across the full spectrum - one day you're validating push notifications before they go to 50,000 users, the next you're analyzing retention cohorts to pitch a marketing campaign, and the afternoon you're drawing a Lucidchart diagram to explain a new feature flow to a business partner.

The role is also deeply relational: you'll build trust with developers, earn credibility with business partners across 12 brands, and be the connective tissue that keeps everyone aligned and moving.

We're also in the middle of a shift toward AI-augmented development workflows, and we want someone who can help drive that transformation - not just operate within it. You'll shape how AI tooling integrates into our processes while staying hands-on with the work that matters: validating quality, digging into data, building campaigns, and making sure what we ship actually solves customer problems.

What You'll Do

Delivery & Release Management

• Lead Agile delivery across two cross-functional technology teams supporting mobile applications on iOS and Android.
• Own the full release lifecycle: planning thru business leader sign-off with release cycles range from 1 to 3 months.
• Perform hands-on QA activities including ticket validation, regression testing, and push notification verification to ensure release quality.
• Facilitate sprint ceremonies
• Manage cross-team dependencies, release coordination, and escalation paths.

AI Workflow & Toolchain Development

• Help drive our transition toward AI-augmented development - identifying where AI tooling can reduce manual work and improving processes as the technology matures.
• Champion adoption of AI tools across the team, helping developers and stakeholders get comfortable with new ways of working and automate repetitive manual processes

Product & Requirements

• Gather feature requirements from multiple business units and translate business needs into technical specifications and user stories while owning requirements fidelity
• Partner with designers (Figma) and business unit stakeholders to define, refine, and prioritize the product backlog.
• Track mobile technology trends, HVAC industry developments, and competitor offerings to inform product roadmap decisions.

Customer Voice & Feedback Translation

• Bridge the customer feedback loop into the AI pipeline - feeding real user research and field data into development context so we're building against actual customer problems, not assumptions.
• Triage user-submitted feedback and production issues - investigate using SQL databases, AI tools, and analytics platforms (Datadog, Mixpanel), determine root cause, and route to appropriate teams.

Marketing & Analytics

• Own the mobile app marketing strategy, developing digital marketing plans that drive adoption and retention based on data, not guesswork.
• Coordinate business unit marketing efforts including push notification campaigns and in-app banner requests - hands-on with scheduling, audience targeting, and content validation.

Relationships & Stakeholder Communication

• Serve as the primary liaison between technical teams and non-technical stakeholders, translating complex concepts into clear, audience-appropriate messaging.
• Be the person everyone wants to loop in because you make things clearer, not more complicated.

Operations & Configuration

• Manage cross-business unit app configuration including push settings, app store listings, feature flags, and brand-specific behaviors across 12 business units.
• Maintain App Store and Google Play compliance, manage review responses, and fulfill platform-specific release obligations.
• Create process diagrams (Lucidchart) and visual documentation to communicate workflows, architecture decisions, and system interactions.

Team & Knowledge Management

• Build and sustain a high-retention team culture through transparent communication, work-life balance practices, and team-building activities.
• Onboard new team members with structured documentation, process walkthroughs, and tool access coordination.
• Own the internal knowledge base - creating and maintaining visual-first documentation, feature guides, and step-by-step instructions to reduce miscommunication and rework.
• Be a relationship-builder who's technically curious - someone who earns trust with developers and business partners alike, stays hands-on with the details, and is energized (not threatened) by the opportunity to reshape how their own role works through AI.