Scrum Master

Scrum Master

Hybrid 3 days a week onsite in Grand Rapids, MI. need local within commute

6+months

Required Experience & Capabilities

• 5+ years of experience in delivery leadership, Scrum Master, project management, Agile program management, or a comparable role.
• Experience supporting technology delivery teams and cross-functional business stakeholders.
• Working knowledge of SAFe and Agile delivery practices, with the judgment to apply them pragmatically.
• Demonstrated strength in visual management, detailed work tracking, risk management, dependency coordination, and issue escalation.
• Strong facilitation and stakeholder communication skills, including the ability to make complex delivery information clear and actionable.
• Ability to influence, create accountability, and move work forward without relying on formal authority.
• Consistent follow-through, sound judgment, and a strong bias toward action.

Preferred Experience

• Experience supporting Marketing Technology, digital, customer experience, commerce, or related platforms.
• Experience with Azure DevOps, GitHub Issues, or comparable tools.
• Experience coordinating vendors or third-party delivery partners.
• SAFe Scrum Master, Advanced Scrum Master, PMP, PMI-ACP, or a comparable certification.
• Experience in an organization evolving between Agile and more traditional project delivery models.

What Success Looks Like

• Leaders and teams have a clear, shared view of work, status, ownership, dependencies, and risks.
• Work items and plans contain enough detail to support execution and informed decision-making.
• Actions and commitments are actively managed through completion.
• Blockers and risks are surfaced early, pursued through resolution, and escalated appropriately.
• Team ceremonies and planning activities lead to clearer decisions and stronger delivery, rather than becoming process for its own sake.
• Stakeholders view this person as a trusted delivery partner who brings clarity, structure, and momentum.

Candidate Attributes

• Comfortable moving between strategic context and task-level detail.
• Flexible in approach, but disciplined about outcomes and follow-through.
• Calm and credible when surfacing difficult issues or delivery concerns.
• Curious enough to understand the work, without needing to be the technical expert.
• Collaborative and service-minded, while willing to challenge ambiguity, missed commitments, and unclear ownership.