Scrum Master Sr. - Retail Technology

PNC

Cleveland, OH

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JOB DETAILS

SALARY

$50,000–$185,900 Per Year

SKILLS

Aged Care, Agile Programming Methodologies, Analysis Skills, Backlog Prioritization, Business Skills, Certified ScrumMaster, Childcare, Coaching, Communication Skills, Conflict Resolution, Customer Experience, Customer Relations, Customer Satisfaction, Equal Employment Opportunity (EEO), Finance, Financial Regulations, Hubs, Incentive Programs, Insurance, Interpersonal Skills, Leadership, Legal, Licensing Compliance, Maintain Compliance, Mentoring, Mortgage, People Management, Problem Solving Skills, Product Development, Product Lifecycle Management, Reimbursement, Retail, Risk Management, Risk Management Framework (RMF), Scrum Project Management and Software Development, ScrumMaster, Software Testing, Stock Purchase Plans, Team Lead/Manager

LOCATION

Cleveland, OH

POSTED

2 days ago

**Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master Sr., within PNC's Retail Technology Group, you will be based at one of our IT Hubs; Cleveland, Ohio, Pittsburgh, Pennsylvania, Birmingham, Alabama, Dallas, Texas, Denver, Colorado or Phoenix, Arizona. Qualifications: • Certified Scrum Master (CSM) • Experience with Agile Methodologies: Proven experience in leading and coaching teams using Scrum and other Agile frameworks. • Strong Facilitation Skills: The ability to lead and guide effective Agile ceremonies and discussions. • Excellent Communication and Interpersonal Skills: The ability to effectively communicate with team members, stakeholders, and management. • Problem-Solving and Conflict Resolution: The ability to identify and resolve impediments and conflicts within the team. • Leadership and Mentoring: The ability to guide, coach, and mentor team members and other Scrum Masters. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. **Job Description** + Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices. + Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters. + Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders. + Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities. + Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s). PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. **Preferred Skills** Agile Framework, Agile Methodology, Customer Solutions, Enterprise Agile, Information Management, Organizational Analysis, Product Development, Product Lifecycle Management (PLM), Program Administration, Scaled Agile Framework (SAFe), Scaling Agile, Scrum, Software Testing **Competencies** Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving **Work Experience** Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. **Education** Bachelors **Certifications** No Required Certification(s) **Licenses** No Required License(s) **Pay Transparency** Base Salary: $50,000.00 – $185,900.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. **Application Window** Generally, this opening is expected to be posted for two business days from 06/24/2026, although it may be longer with business discretion. **Benefits** PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. **Equal Employment Opportunity (EEO)** PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

About the Company

PNC

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