SDP Service Coordinator (Case Management) for the Self Determination Program

SUMMARY: Under the direct supervision of the Program Manager, is responsible for coordinating the services and support available to consumers as outlined in the Lanterman Developmental Disabilities Services Act. Perform related work as assigned.  Has no supervisory responsibilities.

This position would provide services to consumers in both San Bernardino and Riverside counties. Mileage reimbursement for business travel is paid out on a monthly basis.

HOURLY RANGE:

• $26.9548 - $41.8157 per hour 

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE. 

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.
• This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guided by the agency and program’s mission statement and core values, under the direction of the Program Manager. Pursuant to the State Department of Developmental Services (DDS) provide advocacy services to consumer and their family. Give high priority to attending all relevant meetings (i.e., IEP, ITP, IHC) and prepare paperwork and notate the IPP as necessary.
• Complete necessary paperwork, reports, etc. on a timely basis.
• Reduced caseload ratio. 
• Assure consumers' rights and dignity are maintained in the provision of services.
• Maintain contact with participants and their families as required.
• Evaluate consumer progress and plan as identified in Individual Program Plan (IPP) on an ongoing basis.
• Seek out and effectively utilize generic resources on behalf of consumers. Provide information and referral services.
• Under the direction of the Program Manager conduct individual or family crisis intervention and appropriately document activities.
• As required complete special incident reports on a timely basis. Inform representatives of other programs/agencies as appropriate. Route on a timely basis.
• Coordinate consumer assessment including nursing, medical, psychological/developmental, education or vocational and others as needed and follow-up as needed.
• Upon request, provide complete case coordination coverage to any consumer whose Services Coordinator is absent.
• Coordinate, implement and update the CDER, Annual Review and IPP process.
• As assigned, serve Medicaid Waiver cases completing required documentation on a timely and thorough basis.
• Provide information to regional center staff, individuals served and families about all participant directed service options, including state and federal regulations that determine allowable and non-allowable use of SDP funds.
• Work with eligible individuals served and their families to apply for Medi-Cal. [W&I Code Section 4685.8(r)(4)]
• Function as the main point of contact for questions and training related to PDS and the SDP both internally and externally.
• Initiate communication and respond to individuals served and families, service providers and outside agencies on topics related to PDS and SDP including program description, service standards and generic resources.
• Work in collaboration with Service Coordinators to obtain updates on participant’s understanding and use of PDS and SDP. Identify barriers and create solutions to resolve them.
• Provide subject matter support including technical assistance, guidance and 1 to 1 consultation and showing through demonstration, the process or procedures to support transition in PDS and the SDP.
• Work closely with Financial Management Service (FMS) Person Centered Planners, and Independent Facilitators to streamline processes, and existing systems.
• Engage in Person Centered Planning meetings with individuals, families, and Independent facilitators as needed.
• Participate in development, review, and certification of individual budgets and spending plans for Individual Program Plans of SDP participants as needed.
• Provide timely and responsive customer service, communicating with others respectfully and effectively in person on the phone, by email and in writing.
• Respond to emails and phone calls from community members and others regarding PDS and SDP.
• Maintain respectful and clear communication with supervisor and coworkers.
• Complete Placement and Liaison Activities as required.
• Under the direction of the Program Manager, act as the program’s/regional center’s liaison to at least two community agencies, parent groups or programs: attend meetings, provide information about the program/regional center and act as a resource for that program. 
• Provide written reports of activities to the Program Manager at least annually.
• Under direction of the Program Manager in coordinate with Resource Development and Transportation Program and with the Quality Assurance Program, arrange for placement of consumers in residential facilities, day programs, and/or other programs as clinically indicated and approved by the Interdisciplinary Team.
• Under the direction of the Program Manager provide case coordination services to consumers in all levels of community care facilities.
• Complete a facility audit (ICRC 513) and forward to the Quality Assurance program when facility problems are identified. As assigned, do an unannounced facility audit, completing the ICRC 513 and forwarding it to the Quality Assurance program.
• Daily, maintain an adequate skill level in interpersonal and community relationships.
• Comply with the Agency's Personnel Policies and Procedures.
• Represent the regional center at case conferences and interagency meetings.
• Keep Program Manager informed of the status of the caseload, community needs, community liaison activities, and unusual or difficult case situations.
• Seek to stay current and expand relevant knowledge base.
• As assigned under the direction of the Program Manager act as the program sponsor for new employees. Duties include: providing training in agency philosophy, mission, values, policy and procedures; completing general duties as outlined in the sponsorship manual; completing the required checklist.
• The mentor will stay current, up-to-date on changes in day-to-day job functions and procedures.
• As assigned and under the direction of the Program Manager provide guidance for volunteers/students.
• Annually, lead or participate in at least one Quality Assurance evaluation or audit of a community care facility, a health care facility, or a day program.
• Observe all safety rules. Comply with the Agency's Injury and Illness Prevention Plan.  Notify Program Manager of any unsafe working conditions.
• Successfully complete all assignments arising out of the agency’s Performance Contract.
• Daily, complete administrative requirements, Purchase of Service forms and Consumer File Record Documentation in accord with agency policies and procedures. Complete all requests for action including but not limited to, those related to Eligibility Review, SIR closures, and Quality Alerts on a timely basis.  Complete necessary paperwork, reports, etc. on a timely basis.
• Completion of at least 95% required case-related paperwork within designated time frames.
• Coordination of the purchase of services identified in IPP, including documentation of requests for services in Quarterly Reports.
• Prepare and present case for Compliance Review, Eligibility Review and other administrative case reviews.
• Complete Targeted Case Management (Title XIX) documentation accurately and on a timely basis, documenting all activity, including requests for services, and securing all possible units but in no event less than agency minimum set by management.
• In the event part of the record is out-of-date, make arrangements to correct the deficiency.
• Organize travel efficiently and effectively.
• Maintain a safe driving record.
• Use equipment appropriately and keep it in good repair. Keep work area neat and orderly and free from hazards. Observe all safety rules.
• Must be available to accept a transfer to another unit (age group and/or catchment area) as determined by the needs of Inland Regional Center.
• Utilize bilingual skills in all aspects of the job as able and as required.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• BA in social work, psychology, or a related field, or a BS in nursing from an accredited school.
• One year of experience in developmental disabilities or a related field.
• Bilingual preferred.
• Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.