Search Ads 360 Specialist, Google Customer Solutions

Google

Los Angeles, CA

JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Ad Serving, Advertising, Advertising Agencies, Automation, Best Practices, Campaigns, Consulting, Cross-Functional, Customer Relations, Customer Support/Service, Digital Media, Equal Employment Opportunity (EEO), Establish Priorities, Google Search Engine, Marketing, Marketing Objectives, Marketing Software, Media Buying and Planning, Multitasking, Needs Assessment, Online Marketing, Partner Sales, Problem Solving Skills, Process Improvement, Product Management, Resolve Customer Issues, Sales, Sales Management, Search Engine Marketing (SEM), Search Technology, Technical Support
LOCATION
Los Angeles, CA
POSTED
30+ days ago
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns and providing client solutions.
  • 4 years of experience in a client-facing role working with partners across multiple levels.
  • Experience with digital marketing products (e.g., Google Marketing Platform, Google Ads).

Preferred qualifications:

  • Experience with Google Ads or Search Ads 360.
  • Experience with media agencies, advertising technology companies, and media buying/trading companies.
  • Experience working with third-party ad serving tools.
  • Excellent investigative and problem-solving skills.

About the job

As a Search Ads 360 Specialist, you will develop and renew relationships with agencies and clients. You will engage clients to map strategies and provide resources that enable them to achieve their online marketing objectives using Search Ads 360.

In this role, you will lead and execute projects and support clients who use Search Ads 360. These projects will include technical assistance on business pitches, product implementations, advisory on campaign set up, delivery and product upgrades, custom solutions, and campaign reporting. You will work on multiple projects concurrently, either separately or with multiple cross-functional teams. In addition, you will also help customers with product configuration and business process improvement, combining the understanding of Google Marketing Platform products with their needs.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $109000 - $158000 (USD) + 15% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

  • Develop, drive, and renew agency partnerships across the organization.
  • Consult agency partners on the adoption of Search Ads 360 technology and best practices to drive search marketing success, and use client management, industry, and product knowledge to scope and understand client business needs and issues.
  • Use key levers such as automation and attribution, to drive performance against client’s desired customer business outcomes.
  • Partner with Google product management, business, marketing, and customer support teams to enable client success and pursue opportunities within accounts.
  • Lead customer communications, feature prioritization, and resolve client issues, from analysis and research to coordination of resources.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

G

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1998
WEBSITE
https://goo.gle/4dbno6V