Seasonal Aquatheater Lead Attendant, New York Aquarium

Department: Building & Grounds

Title:  Aquatheater Lead Attendant

Location: New York Aquarium (Brooklyn)

Employment Type: Temporary/Seasonal

Status:  Non-Exempt

Grade Level:  Hourly

Pay Range:  $20/hour

Reports To: Facilities Management/B & G Supervisor

Schedule:  Wednesday-Sunday, including Holidays

Hours: 10am-6pm

Position Summary:

The Aquatheater Captain oversees guest seating and cleaning operations for our popular sea lion programs. As a key member of the Buildings & Grounds team, focused on maintaining a clean and welcoming environment, the Aquatheater Captain serves as the main point of contact for guest management in the stadium seating areas. This seasonal position requires a friendly, energetic individual who excels in crowd management, remains calm and patient under pressure, and is skilled at assisting guests while upholding NYA standards.

Key Responsibilities:

• Lead guest seating operations at the Aquatheater, providing guidance and oversight to Seasonal Attendants on usher team tasks and procedures.
• Ensure a friendly, safe, and efficient experience for all Aquatheater guests during arrival and departure, addressing minor conflicts in the moment and escalating to management as needed.
• Collaborate with key members of the Animal, Education, Security, and Visitor Services teams to learn and implement best practices for managing guest seating and enhancing the audience experience.
• Create a memorable and positive experience for visitors by maintaining a strong knowledge of exhibits and amenities, while consistently demonstrating professional customer service.
• Contribute to B&G tasks, including cleaning and litter removal (e.g., windows, garbage areas, and restrooms), crowd control, and event setup and breakdown.
• Manage VIP and special request seating in reserved areas and provide assistance to guests with disabilities.